Summary / Objective

The Service Center Manager is responsible for the overall leadership, operational performance, and profitability of an assigned service center location. This role oversees all daily operations—including personnel management, facility oversight, inventory control, safety, quality, productivity, and customer service—to ensure all customer and business deliverables are achieved.

Essential Functions

Workforce & Team Leadership

Manage and direct the Service Center workforce, including daily task assignments.
Maintain a clear understanding of workforce capabilities, identify skill gaps, and implement development plans.
Foster a positive, motivated team environment.
Hands on approach, working manager.
Serve as liaison between employees and Talent when necessary.

Operational & Financial Accountability

Own Service Center P&L performance; provide detailed corrective action plans to address financial shortfalls.
Ensure product and service quality through root cause analysis and corrective action planning for all non-conformances.
Promote and sustain continuous improvement initiatives using Lean principles and methodologies.
Lead Service Center safety programs, including monthly inspections, Job Safety Analysis (JSA), and timely mitigation of risks or hazards.
Drive accurate monthly forecasting in collaboration with the sales team to meet or exceed targets.
Manage 5S/Visual Factory implementation, conduct monthly audits, and address non-conformities promptly.
Support special projects within the plant or broader operations.
Ensure strong performance across SQDIP metrics (Safety, Quality, Delivery, Inventory, Productivity) and implement effective Root Cause Countermeasures (RCCM).

Competencies

**Builds Networks

** – Develops strong formal and informal networks; leverages cross-functional knowledge to support customer needs.
**Communication Proficiency

** – Communicates clearly, openly, and effectively with all departments and customers.
**Interpersonal Savvy

** – Exercises tact and diplomacy; builds rapport with customers and peer Service Center Managers.
**Customer Focus

** – Maintains productive customer relationships; identifies new opportunities and coordinates with Regional and Service Sales Representatives.
**Lean Manufacturing Principles

** – Continuously evaluates and improves processes using Lean tools to enhance performance, inventory management, and profitability.

Performance Management & Success Metrics

Success in this role is tied to corporate objectives, including EBITDA performance and On-Time Shipment goals. Additional success factors include:

Depth of thought and decision-making quality
Ability to drive results and meet commitments
Skill in collaborating with and managing others
Self-awareness of strengths and development areas

Supervisory Responsibility

This position oversees all employees within the assigned service center.

Work Environment

Manufacturing environment.

Physical Demands

Regularly required to talk and hear.
Frequently required to stand, walk, use hands for handling materials, and reach with arms.
Requires visual acuity across close, distance, color, peripheral vision, depth perception, and focus adjustment.
Ability to lift up to 75 lbs.

Position Type / Expected Hours of Work

Core work hours: 7:00 a.m. – 5:00 p.m.
Occasional evenings and weekends required based on operational needs.

Travel

Occasional travel required.

Required Education & Experience

Associate degree required.
4–6 years of experience as a Site Manager or Facility Manager.
Strong mechanical and technical aptitude.