Job Description
Job Overview:
Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Logistics Coordinator/Analyst Lead is responsible for ensuring that all product is delivered per client’s guidelines while operating within Denali processes and procedures. The Logistics Coordinator/Analyst Lead provides client support on behalf of multiple Denali resources (i.e. Project Managers, Service Engagement Managers, and Service Delivery Managers). They will assist with the movement and tracking of client orders as they move through the delivery cycle – from pre-planning to project wrap-up. This position will also create, update, and document processes and procedures as needed. As the team lead, they will be responsible for all first level escalations and training for all new hires..
Essential Functions:
- Responsible for ensuring that all projects involving services logistic services are successful
- Assist with the movement and tracking of client orders as they move through the delivery cycle – from pre-planning to project wrap-up
- Create, update, and document processes and procedures as needed
- Interacts with all aspects of our organization. Coordination of:
- Communication
- Customer satisfaction
- Project coordination
- Obtain tracking information of customers’ orders, transmit that information to our customers, and follow through to affirm delivery
- Primary communicator regarding shipments to customers
- Analyze shipment movements and suggest opportunities for improved efficiencies
- Complete appropriate documentation needed to facilitate product delivery
- Ability to mitigate project roadblock for delivery requests that are received outside of the standard process
- Responsible for reviewing logistical processes, identify critical paths and opportunities for improvements
- Ability to understand the logistical aspects of product life cycles, including coordination
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Report progress and results of project plans
- Direct team activities by establishing task priorities, scheduling and tracking work assignments, and providing guidance
- Act as a subject matter expert and team escalation point
- Conduct peer mentoring and training of the logistics team
- Delivery of training to logistics coordinators/analysts
- Provides direction to the employees for a variety of matters, including departmental policies and procedures, utilization of the HR portal for time off requests, customer communications in the field, the resources available, and career advancement advice
Competencies:
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
Work Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience:
Associates Degree preferred
5 years of experience
Qualifications:
- 5+ years of experience in Logistics preferred
- 5+ years of experience working in Value Added Reseller or Warehousing environments preferred
- Excellent communication skills with the ability to communicate effectively across technical and business-focused audiences
- Strong Data Analytical abilities – able to take large quantities of data and distill it into actionable outputs
- Strong Process Analytical abilities
- Excellent multi-tasking skills (this is a very fast-paced environment)
- Positive, outgoing customer focused with excellent customer service skills
- Comfortable and willing to work in a constantly changing environment, and able to work with minimal direction
- Strong administrative abilities
- Comfortable and familiar with Microsoft Office (Word, Excel, Outlook, etc.)
- Knowledge or IT terminology is a plus
- Able to communicate with people at all levels of organizations, and many different personalities
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
