Job Description

Description

The Logistics Coordinator is responsible for the accurate execution of freight activities across all shipping modes. This role ensures compliance with NMFC classification standards, carrier requirements, and customer-specific routing protocols to prevent chargebacks and penalties. The coordinator upholds Regulatory-defined procedures, maintains shipment documentation accuracy, and supports adherence to applicable international shipping regulations and compliance processes.  

• Coordinate daily LTL and FTL shipments, selecting appropriate carriers, confirming pickup details, and ensuring timely dispatch
• Interpret and apply NMFC classification rules and density-based criteria to outbound shipments
• Accurately prepare and review all required shipping documentation (including Bills of Lading and supporting paperwork), ensuring completeness and compliance  with carrier, customer, and regulatory standards
• Support Customer Service by responding to shipping inquiries, freight charge estimates, and documentation requests
• Monitor shipment exceptions and accessorial charges; escalate recurring trends for operational or compliance improvement
• Maintain shipping records, documentation, and exception logs in support of internal audits and KPI tracking
• Coordinate trailer movements and internal transfers between facilities in collaboration with Inventory and Receiving.
• Prepare basic documentation for international shipments (e.g., commercial invoices, packing lists); coordinate with third-party brokers and follow internal Regulatory guidance
• Ensure compliance with company-defined processes and policies, including standards set forth by the Regulatory department.
• Verify shipment completeness and accuracy against pick lists and Bills of Lading before release.
• Communicate with drivers and assign dock doors for efficient loading and flow.
• Support annual physical inventory and collaborate Inventory team to resolve discrepancies.
• Foster teamwork and uphold Betco’s mission and values.

Requirements

BEHAVIORAL CAPABILITIES

INTEGRITY: Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self-interests.

CUSTOMER FOCUS: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.

ENERGY:  Exhibits energy, strong desire to achieve, high dedication level. 

ANALYSIS SKILLS: Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary. 

INITIATIVE: Goes beyond the “call of duty,” finds ways to exceed customer expectations. Shows bias for action (“do it now”).

ORGANIZATIONAL SKILLS: Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner.

PRIORITIZING & COMPLETING TASKS: Spends his/her time on what’s important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused.

TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others.

WRITTEN/VERBAL COMMUNICATIONS: Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.

EDUCATION and/or EXPERIENCE 

• High School Diploma or GED required; associate’s degree in supply chain, Business, or related field preferred.
• Minimum 5 years of experience in logistics or supply chain operations.
• General familiarity with export requirements and international shipping documentation preferred.
• Proficient in Microsoft Office Suite; strong Excel skills preferred (e.g., pivot tables, lookups, formatting).
• Experience using TMS platforms, freight portals, or classification  software such as ClassIT is helpful.
• Strong attention to detail and ability to manage time-sensitive tasks with accuracy.

REQUIRED SKILLS

• Microsoft Office Suite
• Proficient in Excel

PHYSICAL REQUIREMENTS

• Able to lift 50 pounds

Equal Opportunity Employer