Job Description

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

What we offer:

*Benefits (dental, medical, life, vision and health insurance and more)

*Mileage reimbursement & phone bill reimbursement

*$50 daily per diem

*Work laptop & extensive training provided

Key Duties & Responsibilities:

*Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers

*Continual training of equipment and resources necessary to perform the functions of the department

*Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.

*Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern

*Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary

*Coordinate with VP of Sales and Sales Representatives to provide excellent customer support

*Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions

*Dismantle machines and equipment to gain access to and resolve issues

*Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment

*Produce timely and detailed service reports

*Monitor work procedures, work schedules, and expedite workflow

*Create and submit a completed expense report each month

*Assist with office / warehouse needs as time permits

You should be proficient in:

• PLC Troubleshooting Skills
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Electrical Troubleshooting