Job Description

OpSource Direct has partnered with a leader in print production that provides full-service performance marketing solutions across the direct and digital marketing landscape.

Location: Greenville, SC

Pay: $100k/yr. DOE

Hours: 7am - 5pm

Summary/Objective:

The Lettershop Manager is responsible for managing the production department (30-50 employees across 4 shifts including a supervisor on each shift and lettershop maintenance team), achieving planned machine outputs in efficiency, on-time performance, and quality control. They provide leadership to production employees and create a positive work environment and consistently giving performance feedback to employees.

Essential Functions:

Managing KPI’s including throughput, labor efficiency, quality metrics and schedule adherence.

Work with Scheduling / Capacity planning to manage labor plans aligned with production forecasts; balance workforce with capacity planned.

Drive root cause analysis on process failures in Lettershop and apply continuous improvement techniques in Lettershop.

Manage performance, including regular performance feedback, annual evaluations, goal setting, improvement plans and succession planning.

Production management; understand the lettershop process.

Ensure all Lettershop employees are properly trained in equipment and processes.

Identify areas of improvement and work with the Lettershop team and other departments to initiate and execute process improvement initiatives.

Ensure a safe, clean, and organized work environment.

Always maintain respectful communication and interdepartmental relationships.

Hold accountable supervisors, leads, and employees to the established output and quality expectations

Work with members of management / project management team on all changes or deviations from the original work order as quickly as possible to ensure continued production without jeopardizing the order

Coordinate with the Scheduler & Maintenance to schedule preventive maintenance.

Represent the Lettershop Department in the weekly cross-functional team meeting.

Prepare and conduct regular Department Meetings.

Partner with Human Resource and Talent Acquisition in retaining and acquiring talent for the Lettershop team.

Skills, Experience and Qualifications:

High school diploma or GED with experience or vocational/technical certification

Associate’s degree from an accredited university is preferred

Minimum 3-5 years supervisory experience managing 5-8 ppl and leading a team of 30-50 ppl across multiple shifts.

Print and Mail Production is preferred but not required.

Experience managing production in the direct mail industry STRONGLY preferred.

Previous experience in print production management, with specific experience in letter shop operations preferred.

Strong leadership and management skills, with the ability to effectively lead and motivate a team.

Excellent organizational and time management abilities, with a proven track record of managing multiple projects simultaneously.

Thorough understanding of printing processes, equipment, and materials.

Knowledge of quality control principles and practices.

Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders.

Supervisory Responsibilities: Manage the Lettershop Team

Work Environment: Indoor, temperature controlled, production facility.

Physical Demands:

Must be able to be able to stand on feet for at least 8 hours/day

Must be able to lift up to 50 pounds

Personal Protection Equipment (PPE): Certain PPE may be required while performing specific job functions.

Security Clearance: This is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

You should be proficient in:

• Leadership / People Management
• Bachelor's Degree
• Continuous Improvement
• Standard Operating Procedures (SOPs)
• Supervisory Experience
• Production Optimization
• Warehouse Experience
• Distribution Experience
• Coaching and Mentoring Experience
• Maintenance and Repair Skills
• Operational Metrics & KPI Management
• Production Planning & Scheduling
• Inventory Management & Control
• Good Manufacturing Practices (GMP)
• Lockout/Tagout (LOTO)
• Scheduling Experience
• Budgeting / Forecasting Experience