Lead Technical Support Engineer – Drilling Services (m/f/d)

Baker Hughes

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Celle, DE

Job Description

As posted by the hiring company

Job Overview:

Are you passionate about delivering an unique technical support?

Do you enjoy working cross-functionally in an international work environment around the globe?

Join our team!

Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.

Partner with the best

As a Lead Technical Support Engineer (m/f/d), you will support regions deliver flawless execution through involvement in the pre-planning, post-job analysis and optimization. This position works seamlessly together with regional technical and operations teams, and other resources across organizational boundaries. To ensure all aspects and constraints of the technology and service are understood and have been considered.

As a Lead Technical Support Engineer (m/f/d), you will be responsible for:

  • Providing technical support as part of the central service delivery team, focused on root cause analysis and optimization

  • Interfacing and communicating as a technical expert with all regions

  • Ensuring compliance with manage the Job Cycle (MtJC) process

  • Sharing the knowledge across the organization by submitting best practices, case histories & lessons learned

  • Working together with all disciplines and stakeholders to ensure all aspects of the suggested products/services have been considered

  • Working on Field Incidents related to products/services

  • Leading Incident Investigations when required, ensuring the end to end process

  • Providing product application recommendations

  • Handling special projects as required

Fuel your passion

To be successful in this role you will:

  • Have successful completed your Bachelor studies in science, technology, engineering or mathematics

  • Have significant experience as a Technical Support Engineer in Drilling Services

  • Have experience and comfort with client interactions and relationships

  • Have a deep technical knowledge of Directional Drilling and MWD/LWD Services

  • Have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)

  • Have excellent leadership, interpersonal, influencing and planning skills

  • Have significant operational experience and an understanding of PL technology and Service Delivery requirements

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer the following flexible working patterns:

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

  • Working from flexible location – occasionally working remotely from home or any other work location

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their completely authentic selves to work. We invest in the health and well-being of our workforce, train, reward talent, and develop leaders at all levels to bring out the best in each other.

Disabled applicants will be given preferential consideration if they have the same qualifications.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

  • Reward for outstanding achievements

  • Contemporary work-life balance policies and wellbeing activities

  • Safety net of insurance for accidents, death and disability

  • Additional voluntary benefits

  • Professional development courses

  • Interesting Employee Stock Purchase Plan

  • Subsidization of a modern canteen

  • Child care offer for spring, summer and autumn breaks of 1 week each