Job Description

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

As a Lead Resident Maintenance Technician (Lead RMT), you will be part of a team that works to maximize equipment utilization and efficiency where you will be expected to provide industrial Electrical/Mechanical expertise and leadership/oversight. The role will assist in the development and implementation of processes to maintain proper utilization and functionality. This position will focus on the application of knowledge of; electrical, mechanical, hydraulic, pneumatic, and automated equipment. The Lead RMT will take a safety-first approach to all tasks and demonstrate a track record of owning problems through to successful completion. Flexibility is the key to success within this small, dynamic, highly efficient, and effective engineering team.

Essential Functions and Responsibilities: 

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist Shift Engineering Manager with leading the team to rectify software and electro-mechanical faults, resolve PLC-related issues, provide guidance and expertise, be the resident subject matter expert on shift, and provide aid to customer’s sites in assigned area
• Respond to emergency calls at customer site(s).
• Be safety conscious in all activities and will drive a culture of safety and awareness.
• Track and record all problems and see them through to a successful resolution
• In conjunction with the customer’s On-Site Operations Team, provide a first-class response to the customer, ensuring a ‘do-it-right-the-first-time” mentality and policy
• Provide emergency breakdown and specialized maintenance support
• Lead your team by providing first-class maintenance and system support to our customers.
• Manage operations and maintenance of automated storage and retrieval systems and picking systems installed at the customer’s location(s).
• The Resident Maintenance Team Lead will recover equipment and will submit work orders for all jobs completed
• Perform all duties of an Resident Maintenance Technician as needed 
• Perform all of duties as assigned

WHAT YOU HAVE

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience
• 2+ year(s) demonstrated mechanical and electrical expertise specifically with KNAPP shuttles and Streamline systems
• 5+ years experience in equipment maintenance, modifications and design preferred
• Demonstrated knowledge of Reliability concepts
• Experience leading a project 
• Demonstrated experience in understanding of machinery systems, including electrical, mechanical, and pneumatic systems
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Strong trouble shooting and problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems
• Network equipment interfaces, a plus
• Experience in reducing costs through processes and efficiencies
• Weekend work will be required and shall be structured to provide forward planning.
• Intermediate Microsoft Office skills and ability to effectively utilize computers/smart devices

Working Conditions and Environment: 

• Overtime as required by work 
• Authorized to work in the U.S. 
• Occasional travel maybe required
• Professional office etiquette is required at all times 
• Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

WHAT YOU WILL GET

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”