Job Description

About Us

Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses. DAI and its subsidiaries operate in diverse industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. Our global footprint allows our teams to be responsive to customer needs in a timely and efficient manner. We are dedicated to using technology and innovation to bring change and growth to our businesses. We believe in a dynamic workplace, creating engaging, informative products and services that help our customers succeed. Integrity is an essential characteristic for our firms and our associates; if this describes you, please apply!

Summary

The Lead IT Services Engineer is a senior technical role that provides expert-level IT support, leads Workplace Services projects, serves as a site lead for a specific location, and directs the work of a small team. This role is responsible for coordinating IT support efforts, resolving escalated issues, and ensuring smooth workplace technology operations The Lead plays a key role in operational leadership, team mentorship, and collaboration with other departments in the division.

Duties and Responsibilities

• Act as an on-site lead for a specific location, shift, or team, ensuring IT operations run smoothly and supporting end users effectively.
• Independently manage and lead IT projects, including technology rollouts, process automation, and workplace efficiency initiatives.
• Serve as an escalation point for IT Services Engineers, handling complex IT support issues.
• Provide leadership across IT Services to ensure efficient workload distribution, including mentoring and coaching a group of engineers
• Provide technical expertise on enterprise tools, including Microsoft 365, Active Directory, Endpoint Central, Jira Service Management, and Zoom.
• Assist in coordinating IT service delivery efforts and filling in for the Manager as needed in operational matters.
• Analyze and improve IT service processes, develop SOPs, and document best practices.

Qualifications & Requirements

Required Education, Experience, and Certification

• Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Experience:
• 7+ years of experience in IT support, workplace services, or a related role.
• Experience leading IT projects or acting as a site/team lead.
• Prior experience directing the work of junior engineers.
• Experience filling in for a front-line manager or team lead is a plus.

Preferred Certifications:

• CompTIA Security+, Network+, or A+
• Microsoft Associate- or Expert-level certifications (e.g., MS-900, MD-100, MD-101, AZ-104)
• ITIL Foundation or other process improvement certifications are a plus.

Technical Skills & Knowledge

• Expert-level troubleshooting skills for Windows environments, with some macOS support.
• Advanced experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom.
• Proficiency with MDM solutions and endpoint management strategies.
• Knowledge of networking fundamentals and security best practices.
• Process improvement and automation experience for IT workflows.

Soft Skills & Leadership Abilities

• Strong leadership and mentoring skills for guiding a small team.
• Excellent customer service and communication skills, with the ability to interact with all levels of employees.
• Proactive problem-solving mindset with attention to detail.
• Ability to independently manage projects, delegate tasks, and oversee team productivity.

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity Employer

Data Analysis Inc is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.