Job Description

Lead Cordant Tech Support Engineer

Do you enjoy being part of a successful team?

Would you relish being at the center of complex, cutting edge energy projects?

Join our IET Team!

As a IET business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries. Customers are provided with peace of mind needed to reliably and efficiently improve operations. Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customizable solutions.

Partner with the best

As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of post-sales technical issues. This includes active, online system troubleshooting and issue resolution for Cordant, software, Cloud computing, IoT, and services products. The Baker Hughes Technical Support (TS) centers are located strategically to provide support to customers around the world. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for technical support and issue resolution. This group is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.

As a Senior Lead Technical Support Specialist, you will be responsible for:

• Treating all HSE topics and Safety as top priority.
• Providing strong customer value delivery.
• Focusing, Developing and execute technical support strategy
• Working hand in hand with Sales, Services, and Engineering to solve complex technical issues.
• Ensure proper case tracking and timely case closure.
• Developing of Cordant and Bently Nevada Technical Support Knowledge Base.
• Presenting technical subjects to varied audiences including customers technical expert.
• Desiring to learn and teach others.
• Having Strong problem-solving skills.
• Assessing site Safety and work per BH Health, Safety and Environmental Policies
• Driving customer satisfaction through commitment to quality

Fuel your passion

To be successful in this role you will:

• Have to Possess a valid driver's license and passport (or able to obtain a passport).
• Have a Bachelor's Degree in in STEM Field (Science, Technology, Engineering, Math) from an accredited college or university (associate degree in a STEM field from an accredited college or university with 5+ years of experience or equivalent.
• Have experience with Networking devices, protocols, IoT, and cloud computing
• Strong understanding of OT networking
• Strong understanding of the systems development lifecycle
• Experience configuring and troubleshooting firewalls, switches, and routers
• Have Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.

Nice to Have:

• Have Demonstrate confidence and assurance dealing with people.
• Have Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
• Have experience working in customer support role.
• Have Strong computer skills; both Hardware and Software, operating systems, plus modern office skills.
• Have knowledge of industrial plant machinery operation and controls systems.
• Have Industry Process knowledge (Power Gen, LNG, Fertilizer, Ethylene, manufacturing…) Knowledge of machinery protection and management systems

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working (3 days in office)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

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