Job Description

Description

Job Purpose:
The Lead Case Manager is responsible for helping to ensure that the customer is able to access and receive program services. This position will reports to the Career Services Supervisor while all agency requirements and performance standards will be monitored by the Director of Employment Services. This position has no direct reports.

Essential Job Functions:

1. In the absence of the Career Services Manager, provides oversight to the team.
2. Provides administrative support to the Career Services Manager with respect to audits, compliance training and tracking and site visits as necessary.
3. Provides training and support to new hires.
4. Develop working relationships with customers and monitor engagement and progress through mutual planning, problem solving and full case management assistance
5. Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
6. Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
7. Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
8. Follow up with customers to ensure that their needs are met and questions and concerns are resolved
9. Interact with other team members to provide expertise and assistance in resolving participant issues
10. Maintain accurate and timely case notes on all customer contacts and document activities
11. Share information about outreach and engagement efforts with project staff
12. Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
13. Perform other duties as may be assigned by leadership
14. Practice and promote safety in the workplace; reports all accidents according to agency procedures.

Qualifications

Required Technical Skills, Experience, Education, and Credentials:

1. High school diploma or GED required
2. Associate's degree from an accredited college or university preferred
3. At least 3 years case management experience with FSET
4. Proficient in Microsoft Office products
5. Ability to develop, evaluate, and implement a case management plan meeting all milestones
6. Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
7. Excellent organizational, written, and verbal communication skills
8. Ability to perform comfortably in a fast-paced, deadline-oriented work environment
9. Ability to work as a team member, as well as independently
10. Current Non-Violent Crisis Intervention certification or completed within first 90 days of hire
11. Preferably, a personal vehicle, a valid Wisconsin driver’s license and insurance in conformity with agency limits.

Work Environment and Physical Requirements
The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

1. Must be able to remain in a stationary position for an extended period of time
2. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
3. Work is constantly performed in an office environment
4. Exposure to bright lights
5. Interaction with person’s presenting with challenges or significant barriers to work
6. Twisting, turning, reaching, squatting, bending, pushing and pulling throughout day
7. Hours of general business operation are 7:30am – 5:00pm, however, schedule will be modified as needed to meet the needs of programming and client care.
   

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment