Job Description

Description

Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer expectations and coordinate the internal effort to meet those expectations. 

Responsibilities

• Responsible for customer interfacing on quality issues for assigned responsibilities.  
• Support the Supplier Quality team with supplier responsible quality issues during the launch process.  
• Lead or support problem solving activities for internal/external concerns during the launch process.  
• Audit Advanced Quality Planning (APQP) documentation for assigned programs.   
• Maintain data collection systems for process, product, and customer feedback during the launch process.  
• Initiate actions to create boundary samples with customers during the launch process as applicable.  
• Communicate and hand-off boundary samples and requirements to production quality and operations teams. 
• Control further processing and delivery of nonconforming products, including all deviation requests during launch process.  
• Coordinate PPAP activities with the respective regional PPAP Coordinator as needed. 
• Report weekly to management regarding timelines.  
• During slow periods, perform internal and/or support external audits based on ISO 9001:2015/IATF 16949/VDA requirements to maintain compliance. 
• Maintain customer quality documentation as assigned. 
• Daily monitoring of customer portals during launch.  
• Other duties as assigned. 

Requirements

• Minimum of four (4) year degree or ASQ Certified Quality Engineer Certification, or equivalent combination of education and experience.  
• At least three (3) years of experience in a manufacturing environment, automotive manufacturing a plus.  
• Minimum of one (1) year experience in a customer interfacing role.  
• Minimum of one (1) year experience in APQP on new products in automotive industry.  
• Basic AIAG or related quality system knowledge.  
• Capable of working in an international environment.  
• High level of computer skills, knowledge of Microsoft Office applications, including Word/Excel.  
• Must be detail-oriented.  
• Familiarity with statistical process control (SPC) and measurement system analysis (MSA). 
• Strong organizational skills, with ability to manage several tasks and/or projects simultaneously.  
• Knowledge of IATF 16949 and/or VDA standards with certified auditor credentials being preferred. 
• Bi-lingual English/Spanish or English/German a plus. 
• PHYSICAL DEMANDS – basic computer work, standing and sitting in office and manufacturing plant environment, may require material lifting and movement manually. 
• Must be available for approximately 25% travel, including international, if necessary.