JOB DESCRIPTION

Position Title: Key Account Manager – Architects & Designers

FLSA Status: Exempt/Bonus Eligible

Reports To: Director of Sales, Global Projects

Department: Global Projects

Location: Dallas, Texas

Job Purpose

The Key Account Manager – Architects & Designers (Dallas) is responsible for developing and managing key relationships with leading architects, interior designers, design firms, developers, and specification influencers throughout the Dallas/Fort Worth market, with a strong focus on luxury residential, hospitality, multifamily, mixed-use, and commercial projects.

This role is based in Dallas and owns the specification process locally, working closely with A&D firms to specify AXOR and hansgrohe products during the design phase. Once specifications are secured, projects are transitioned to the Global Projects team for execution, pricing coordination, and conversion support. The role plays a critical part in expanding the project pipeline, increasing specification wins, and strengthening hansgrohe's presence within the Texas design community.

Key Responsibilities

Define strategy and target key A&D customers throughout the Dallas/Fort Worth market, focusing on luxury residential, hospitality, multifamily, commercial, and mixed-use developments.
Build and maintain strong relationships with architects, interior designers, developers, and design firms throughout North Texas.
Drive specification of AXOR and hansgrohe products by engaging customers early in the design and planning stages.
Partner closely with Global Projects, regional sales teams, and internal stakeholders to transition specified projects through the sales pipeline.
Execute a structured call cycle to ensure consistent customer engagement and market coverage.
Develop and maintain Key Account Plans aligned with monthly, quarterly, and annual growth objectives.
Identify and cultivate new specification opportunities while maintaining existing strategic relationships.
Maintain accurate customer activity, project pipeline, and forecasting information within SAP C4C or CRM systems.
Launch new products through Lunch & Learns, CEU presentations, showroom events, trade associations, and design community engagements.
Collaborate with local dealer, showroom, and builder partners to support specification and project conversion efforts.
Monitor competitor activity, market trends, and emerging design influences within the Texas market.
Represent hansgrohe and AXOR at industry events, trade shows, networking functions, and professional association meetings.

Qualifications

Minimum 3–5 years of experience in A&D sales, specification sales, key account management, or project-based sales environments.
Strong understanding of the Dallas/Fort Worth architecture and design market.
Experience working with architects, interior designers, developers, builders, and specification-driven projects.
Proven ability to build long-term, trust-based relationships with key decision-makers.
Experience utilizing CRM systems with strong pipeline management discipline (SAP C4C preferred).
Excellent presentation, communication, and relationship-building skills.
Ability to influence stakeholders throughout complex project cycles.
Self-motivated with strong organizational and time management skills.
Ability to travel throughout the Dallas/Fort Worth territory and surrounding markets.
Experience within luxury products, plumbing, kitchen & bath, building materials, interior finishes, or related industries preferred.

Education & Experience

Bachelor's degree preferred; equivalent combination of education and relevant experience considered.
Minimum 5 years of progressive experience in A&D, specification, project-based, or luxury product sales environments.

Key Competencies

Strategic Thinking

Develops and executes strategic Key Account Plans aligned with Dallas market dynamics and company growth objectives.

Customer Relationship Management

Builds and maintains strong, trust-based relationships with architects, designers, developers, and specification influencers.
Acts as a customer advocate internally to ensure customer needs are understood and supported.

Cross-Functional Collaboration

Works effectively with Global Projects, regional sales teams, marketing, customer service, and operations to support project success.

Negotiation & Influence

Successfully navigates complex stakeholder environments to drive specification and project opportunities.

Marketing & Promotion

Promotes AXOR and hansgrohe through CEUs, presentations, showroom events, and industry engagement.

Technical & Product Knowledge

Demonstrates a strong understanding of premium plumbing products, specifications, and project applications.

Communication & Collaboration

Communicates clearly and professionally with internal and external stakeholders.
Works collaboratively across functions to deliver exceptional customer experiences.

ADA - CHECKLIST FOR PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION

Position Title: Key Account Manager - A & D Department: Global Projects

1. The physical activity of this position. (Please check all blocks that apply)

( ) A. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

( ) B. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

(x) C. Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

(x) D. Kneeling. Bending legs at knee to come to a rest on knee or knees.

(x) E. Crouching. Bending the body downward and forward by bending leg and spine.

( ) F. Crawling. Moving about on hands and knees or hands and feet.

(x) G. Reaching. Extending hand(s) and arm(s) in any direction.

( ) H. Standing. Particularly for sustained periods of time.

( ) I. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

( ) J. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

( ) K. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

(x) L. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

(x) M. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

(x) N. Grasping. Applying pressure to an object with the fingers and palm.

(x) O. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

(x) P. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

(x) Q. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

(x) R. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position. (Please check only one block)

( ) A. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

(x) B. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

( ) C. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

( ) D. Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

( ) E. Very heavy work. Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision. (Please check only one block)

(x) A. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

( ) B. The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

( ) C. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.

( ) D. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

4. The conditions the worker will be subject to in this position. (Please check all blocks that apply)

( ) A. The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

( ) B. The worker is subject to outside environmental conditions. No effective protection from the weather.

( ) C. The worker is subject to both environmental conditions. Activities occur inside and outside.

( ) D. The worker is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

( ) E. The worker is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

( ) F. The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

( ) G. The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.

( ) H. The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

( ) I. The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

( ) J. The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.

( ) K. The worker is required to function in narrow aisles or passageways.

(x) L. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)