JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Janitorial Program Manager will report directly to the site director. As a manager, you will oversee the housekeeping vendor contract for a specific site (airport, corporate headquarters, and/or other facilities) to ensure the vendor is cleaning facilities to meet client satisfaction. Program deliverables and activities will be aligned in accordance with the mission and goals of the organization.

Essential Duties & Responsibilities

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services
Managing work order management software capabilities for program reporting
Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI)
Regularly conduct audits on all services provided to ensure performance measures are being maintained
Leading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performance
Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions on services
Implementing and managing changes and interventions to ensure project goals are achieved
Producing accurate and timely reporting of program status throughout its life cycle.
Analyzing program risks
Ensuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support

Measurable Objectives

Safety Compliance
KPI Compliance
Client Customer Satisfaction Survey
Multiple Training Programs

Understanding of Environmental Health & Safety

OSHA, State, and Local Regulatory Compliance
HAZMAT (Hazardous Material) Compliance
Commodity Resource Management
Environmental Compliance Initiatives
ISO Compliance
Environmental Emergency Response
Ensure 100% Employee Safety Training Compliance
Perform Timely Safety Incident Reporting and Monitoring
Maintain “0” Recordable and Lost Work Day Case Injuries
Utilize Pre-Task Planning Methods Personnel Management
Coordinate Employee PTO/Vacation Scheduling and Coverage

Location:

On-site –Detroit, MI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.