Job Description

Description

Reporting to the Senior Director, IT, this role will provide day-to-day technical support across our three PA facilities, ensuring smooth IT operations and reliable ERP performance. The ideal candidate is a problem-solver with strong prioritization skills, eager to work in a collaborative, small-team environment where flexibility is key.

• End-User Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.
• Software & Application Support: Troubleshoot issues with Microsoft 365, ERP system, and other business software.
• ERP System Support: Assist with ERP user support, data maintenance, and troubleshooting; collaborate with the business process owners for continuous improvement.
• Business Intelligence: Support reporting and dashboard development; assist users in accessing and interpreting data.
• Vendor/Partner Coordination: Work with managed service providers for network and infrastructure escalations.
• Documentation & Training: Maintain IT knowledge base, create user guides, and provide basic training to staff.
• Project Participation: Support IT projects such as software upgrades, ERP enhancements, and process automation.
• Cross-Site Flexibility: Work primarily at the Plymouth Meeting Plant, with travel  to Conshohocken and North Wales sites.

Requirements

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• 2–4 years of IT support or systems experience.
• Strong troubleshooting skills for hardware and software issues.
• Knowledge of Microsoft 365, ERP systems, and reporting tools.
• Familiarity with SQL, Power BI, or similar BI/reporting platforms preferred.
• Excellent communication and customer-service mindset.
• Ability to manage multiple tasks in a fast-paced environment.