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Job Description:

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

About the Role

We’re looking for a friendly, customer-focused IT Technician I to join our team in Prescott, Az. In this role, you’ll be the first point of contact for employees who need technical help—whether that’s resolving day-to-day IT issues, supporting new technology rollouts, or helping maintain a secure and reliable IT environment.

If you enjoy solving problems, helping others, and working hands-on with technology, this may be a great fit for you.

What You’ll Do

• Provide first-level IT support by phone, email, and self-service requests.
• Troubleshoot hardware, software, and application issues efficiently and professionally.
• Create, track, and resolve Help Desk tickets while keeping users informed along the way.
• Prioritize requests based on urgency and business impact.
• Deliver a consistently high level of customer service to all users.
• Document solutions and contribute to a shared knowledge base to improve team efficiency.
• Partner with IT teams across multiple locations to support and improve IT processes.
• Assist with testing and supporting new systems, applications, hardware, and software deployments.
• Participate in special projects and technology rollouts as needed.
• Follow company policies and support a secure, compliant IT environment.

Security & Access Responsibilities

• Help communicate basic network security practices to employees and leaders.
• Follow company standards for user access, group permissions, and service accounts.
• Ensure security-related requests are properly approved and documented.
• Work closely with the IT team to help protect systems, networks, and company data.
• Support the enforcement of system access and security policies.

What We’re Looking For

• Experience in a Help Desk, IT Support, or similar technical support role.
• Strong communication skills and a genuine interest in helping others.
• Ability to explain technical concepts in clear, non-technical language.
• Knowledge of Microsoft systems and basic networking concepts.
• Familiarity with IT ticketing systems.
• Ability to work independently while collaborating with a broader IT team.
• Strong problem-solving, organizational, and time-management skills.
• Comfort working in an enterprise or manufacturing environment.

Technical Experience

• Desktop and hardware support for Windows PCs and Apple/macOS devices.
• Microsoft Office and standard business applications.
• PC, laptop, mobile phone, and peripheral setup and support.
• Oracle client support and packaged software deployments (preferred).

Physical & Work Requirements

• Ability to lift up to 50 pounds.
• Comfort working near production equipment and in moderate to loud environments.
• Ability to work flexible hours as needed to support production and maintenance.
• Up to 10% travel may be required.