Job Description

Salary: 90K

Monday to Friday 8AM to Friday

SUMMARY

The IT Technician is responsible for overseeing daily IT operations, maintaining company systems, supporting end‑users, and ensuring secure and efficient technology functions across multiple facilities in California. This role performs hands‑on technical work involving servers, networks, workstations, security systems, and department coordination. The technician also supports IT staffing, system administration, troubleshooting, and the implementation of company-wide technology standards.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily IT Operations & Management

• Complete daily IT activities, requirements, and assigned projects.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluations, and disciplinary actions.
• Provide after-hours “on call” support as required using a company-issued phone.
• Maintain organization and cleanliness of IT office areas, equipment, supplies, data resources, and digital assets.

Systems Administration

• Set up and maintain Microsoft Exchange servers.
• Set up, configure, maintain, and troubleshoot servers and security credentials for all CA and FL facilities.
• Set up and manage security servers and access control systems.
• Manage computer operation scheduling, backups, storage, and data retrieval processes.
• Maintain, review, and update disaster recovery plans.
• Perform routine infrastructure and cybersecurity audits.
• Cross-Department & Multi‑Location Support
• Interface with all departments to provide IT support and gather information as needed.
• Collaborate with departments across CA and FL to ensure unified technology processes.
• Maintain consistency of information sharing and systems configuration across all facilities.
• Hardware, Software & Workstation Support
• Install and maintain hardware and software, including server and computer maintenance.
• Perform PC builds, repairs, and upgrades.
• Set up and maintain Apple and Windows workstations for all departments.
• Diagnose, repair, and resolve computer-related and office equipment-related issues.
• Manage inventory of IT supplies, hardware, and components.
• Perform hardware, software, and equipment asset management.
• Networking & Connectivity
• Diagnosing and resolving issues involving bandwidth, network availability, and infrastructure performance.
• Support and maintain network connectivity for all locations, including phones, printers, peripherals, and copiers.
• Provide troubleshooting for network protocols and infrastructure components.
• Security Systems & Infrastructure
• Maintain security systems, surveillance equipment, and infrastructure access control.
• Support company-wide security protocols and ensure adherence to security policies.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in information technology or a related field.
• Minimum 2–4 years of experience in IT Administration.

Certifications

• CompTIA A+, Network+, and Security+ preferred.

Technical Skills

• Proficient in supporting Windows Server 2008, 2012 (preferred), 2016, and Windows 7/8/8.1/10.
• Proficient supporting macOS systems.
• Strong command of SonicWALL firewall configuration and troubleshooting.
• Skilled with Windows Server roles, including:
  • Hyper‑V
  • DNS
  • Active Directory
  • Group Policy (GPO)
  • Print Server
  • File Server
• Experience working with NETGEAR VLAN configurations.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, etc.).
• Proficient in Office 365 administration, including account set-up, permissions, licensing, and security settings.

Soft Skills

• Strong communication and customer service skills.
• Ability to multitask, prioritize, and work independently.
• Strong organizational and documentation skills.
• Ability to travel between CA and FL locations when required.

Why join the General Micro Systems team?

Since its inception in 1979, General Micro Systems has been a leader in the embedded computing market, becoming the oldest supplier of embedded computers in the world. We are proud to be able to outpace the market with innovations and products that continue to leave their mark on the industry. GMS strives to provide customers with the solutions they need - at the lowest possible price without compromising quality or customer service The expertise of our GMS team and our commitment to utilizing modern technologies in product development have resulted in media recognition for our innovations and more ‘Product of the Year’ awards than all our competitors combined.

We pride ourselves on a work environment where employees respect and support each other, and employee growth and development are supported by management.

What we offer:

Must be a US Citizen, Permanent US Resident, or currently authorized to work in the US on a full-time basis without current or future employment sponsorship.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

General Micro Systems, Inc. (GMS) is an equal opportunity employer and drug-free workplace.

Post-offer applicants must pass a drug screen test. If required, you must pass a background check and/or have the ability to obtain and maintain security clearance.

General Micro Systems, Inc. is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of any kind. GMS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GMS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. GMS will not tolerate discrimination or harassment based on any of these characteristics. GMS encourages applicants of all ages.