Job Description
Job Overview:
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The IT Systems Engineer I supports delivery and operational readiness of IT infrastructure for customer projects under the guidance of senior engineers. This role performs defined installation, configuration, monitoring, and troubleshooting tasks to ensure systems are implemented according to KNAPP standards, project schedules, and documented procedures.
Essential Functions and Responsibilities:
- Execute defined installation and configuration tasks for servers and network infrastructure at customer sites in accordance with project documentation and standards
- Configure and support network components including switches, routers, firewalls, and wireless systems under established guidelines
- Monitor system performance, availability, and connectivity, escalating deviations or issues in accordance with escalation procedures
- Perform initial troubleshooting of IT and network issues, documenting findings and actions taken
- Maintain accurate system, network, and configuration documentation
- Collaborate with project teams and senior engineers to support system implementation milestones Participating in customer-facing support activities and basic system training as directed Comply with all KNAPP policies, safety requirements, and professional conduct standards
- Perform other duties as assigned within the scope of the role
WHAT YOU HAVE
- Basic knowledge of networking fundamentals (routing, switching, NAT, VPN)
- Familiarity with Linux or willingness to learn
- Associate or bachelor’s degree in IT or related field preferred, or equivalent work experience
- Entry-level certifications (CompTIA A+, Network+) are a plus
Working Conditions:
- Travel up to 50% is required
- Ability to travel by air domestically (U.S.) and internationally (primarily, Austria, other parts of Europe, and Canada)
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office etiquette is required at all times
- Physical requirements may include: sitting for extended periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds
WHAT YOU WILL GET
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
