Job Description

We are seeking an IT Support Technician to provide technical support and assistance to end users in a fast-paced business environment. This role will serve as a primary point of contact for technology-related issues, helping users troubleshoot hardware, software, printing, and network connectivity concerns while delivering excellent customer service.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Install, configure, and maintain desktops, laptops, software applications, and peripheral devices
• Set up and support workstations, conference rooms, audiovisual equipment, and other IT hardware
• Escalate complex technical issues when necessary and follow through to resolution
• Maintain accurate documentation of support activities and solutions
• Assist with IT projects, system upgrades, and technology deployments
• Provide remote and onsite technical support to end users
• Deliver exceptional customer service while managing multiple priorities

Qualifications

• High School Diploma or GED required
• 1–2 years of help desk, desktop support, or technical support experience
• Experience supporting Windows operating systems and Microsoft Office applications
• Familiarity with Active Directory, remote support tools, and help desk ticketing systems
• Basic understanding of networking and server environments
• WordPress experience is a plus
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work effectively in a fast-paced environment

Preferred Skills

• Windows Desktop Support
• Active Directory User Administration
• Microsoft Office Suite
• Remote Support Tools
• Hardware and Software Installation
• Network Troubleshooting
• Customer Service and End User Support

Benefits

• Competitive hourly compensation
• Comprehensive benefits package
• Paid time off and holidays
• Career growth and professional development opportunities
• Collaborative team environment

If you enjoy solving technical challenges and helping others succeed through technology, we encourage you to apply.