Job Description

Maximize your potential, own your impact. We are Charter Next Generation (CNG). We are curious. We are courageous. We are competitive. We are North America’s leading independent producer of high-performance, specialty film, and flexible packaging solutions for a greener tomorrow. Join us and our 2,000+ employee-owners now as we passionately pursue sustainable solutions to create a better world.
 

This career opportunity is located at our CNG facility in Bloomer, WI and Lexington, OH.

What we offer - Our hardworking team deserves benefits that work for them:

Total Rewards:

• Significant earning potential in year 1
• Progressive pay with skills development
• Additional earnings through employee ownership program
• Benefits day 1
• Paid parental leave
• Tuition reimbursement 
• 401k with 5% company match at 90 days of employment
• Vacation upon day of hire

People & Culture:

• Sustainability leader
• Innovative & dynamic environment
• Safety & quality driven
• Purpose-driven & Values-based
• Community partners
• Earth stewardship

As an IT Support Specialist your responsibilities will be:

• Member of our support services team responsible for troubleshooting end-user workstations and related hardware and related software (scan guns, label printers, laptops, tablets, etc)
• Diagnose complex hardware and software problems and implement corrective solutions
• Take active role in IT documentation as it relates to the support team
• Active role in our imaging process and equipment deployment
• Assist in managing system changes and rollouts as it affects the end user
• Work with contracted third-party IT vendors that provide equipment and end-user support
• Work with third-party IT vendors and offer support to other team members
• Prompt response to system outages or service problems 

A strong It Support Specialist will possess:

• Bachelor’s degree in Computer Science, Computer Engineering or 2 years direct IT experience
• Understanding of and experience with Microsoft operating systems, Active Directory & Domain architecture
• Hands on experience with Windows operating system and Microsoft suite (Apple products experience a plus)
• Experience with manufacturing processes and environments preferred

Safety at CNG: 

• Ensure that safety and health concerns are given primary consideration in all activities
• Follows company guidelines and actively participates in all safety processes
• Carry out job/area specific housekeeping duties and maintain a high standard of professionalism
• Look for, report, and correct any near misses/unsafe conditions or behaviors as soon as possible
• Identify needed changes and make recommendations - find a better way

Physical Work and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team members are also required to frequently talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Are our values a match for you?

• Committed – We act with integrity and respect for one another.
• Collaborative – We are better when we work together.
• Caring – We strive to be socially conscious in all we do.
• Courageous – We take risks to achieve better outcomes.
• Curious – We encourage new thinking to reimagine what’s possible.
• Competitive – We play to win.

Want to learn more about CNG? Click here to learn from our employees! https://www.youtube.com/@charternextgeneration

If so, we can offer you an exciting career opportunity. We look forward to receiving your application and resume. Become part of our CNG team today!

Equal Employment Opportunity: Hiring and advancement are based on job-related requirements and on an individual's qualifications to perform a job. All aspects of employment are carried out free of discrimination or harassment based on race, color, religion, sex (including pregnancy), national origin, age, disabilities, genetic information, veteran status, sexual orientation, gender identity/gender expression or any unlawful criterion, existing under applicable federal, state, or local law.

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