Job Description

ONSITE SOMERSET PA

NO VISA SPONSORSHIP

Who is Drive DeVilbiss…

Formed in 2000, Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail and e-commerce channels in more than 80 countries around the world.  

“Our Mission is to enhance the quality of life of the people we touch”

Your Mission: 

Be a professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.

Main Activities

A service desk analyst tries to directly resolve user technical issues as they arrive. This can involve remotely accessing the user’s computer and making changes to their systems and settings. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. For relatively simple issues, the service desk analyst can quickly devise a solution to the problem without the IT department taking further action.

• This role will provide support for local users and remote users located in different offices as well as in the field
• Assist with Technical support on the manufacturing floor- local and remote 
• Provide technical support including hardware and software to all employees including: Microsoft products, ShoreTel phones and software, mobile devices, A/V equipment and printing
• Handle on-boarding and off-boarding requests as well as new equipment setups
• Coordinate with external resources for repair activities on company equipment
• Maintain asset tracking database for all IT related equipment.
• Track and manage incidents as well as problems through the use of ITIL standard tools.
• Adhere to department standards and SLAs
• Work some nights and weekends as required to support business needs

  Your Competencies:

• Technical skills – because they frequently play a direct role in resolving user issues, service desk technicians need excellent technical and computer skills
• Problem-solving skills – service desk analysts are primarily problem-solvers, so they should be able to devise technical and creative solutions to user issues
• Communication skills – effective communication is key in this role, since service desk analysts need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues
• Time management – service desk analysts need excellent time management skills and should be able to set priorities when handling multiple cases
• Team collaboration – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers

  Your Education and Experience:

  Why Apply to Drive DeVilbiss…

Competitive Benefits, Paid Time Off, 401(k) Savings Plan