Position Summary | The IT Manager will manage IT staff and the BSM help desk by providing technical advice and oversight for network applications for both new and existing systems at BSM. |
Duties and Responsibilities | - Resident SME for information technology and solutions
- Manage help desk through support ticket generation, tracking and resolution
- Coordinating activities with technology vendors and supporting technology contractors to design, setup or troubleshoot systems
- Maintain organized records of company technology related documents, software licenses and computerized equipment
- Continuously strive to improve the company computerized systems with a focus on quality, timeliness and cost-awareness
- Administrative ad hoc review of reports and management of records
- Adopt corporate policies and standard operating procedures (SOPs) and develop plant specific SOPs for all IT activities
- Act as system administrator for plant systems
- Create and perform training with employees on IT related topics (account security, application troubleshooting, new user training, etc.)
- Manage quality change controls, CAPAs, deviations, events related to IT
- Other duties as assigned
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Regulatory Responsibilities | - Monitor and control security of company computerized systems, assess 21 CFR Part 11 compliance and respond with necessary corrective actions
- Ensure BSM IT/IS systems are operating efficiently and in compliance with FDA regulations and BSM approved procedures
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Supervisory Responsibilities | - Oversee day to day activities and training of the IT group
- Provide leadership to maintain and improve BSM technology
- Provide guidance and mentorship to IT technicians
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Experience | - Four (4) years related technology experience or combination of education and work experience
- One (1) year experience in cGMP and/or FDA regulated industry
- IT related certifications preferred
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Education | - Bachelor’s degree or equivalent education and experience
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Knowledge, Skills & Abilities | - Proficient in MS Office applications (including Word, Excel, Powerpoint and Outlook), Windows OS, basic networking devices
- Familiarity with Active Directory, Azure, MS Exchange, MS Teams is required
- Knowledge of RJ45 wiring required
- Good customer service skills
- Familiarity with databases and SQL software is preferred
- Well-organized
- Proficient at troubleshooting
- Attention to detail while executing multiple tasks, maintaining accurate records and files
- Ability to manage timelines to meet assigned goals
- Maintain control and confidentiality of documents and information
- Demonstrated effective management of small teams
- Ability to communicate in a professional manner and work in a fast-paced environment
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Physical Requirements | - Use of standard office equipment with or without reasonable accommodation(s)
- Ability to remain stationary for prolonged periods of time
- Walk between work areas
- Lift up to 10lbs. frequently and up to 50 lbs. occasionally
- Perform low voltage wiring and wire running in confined areas
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