Job Description

Hood Packaging Corporation has a rich history in North America as a leader in the packaging industry. From day one, our company has been at the forefront in the design and manufacture of a wide range of packaging materials. Our goal at Hood Packaging is to provide a product that is manufactured in a safety conscious environment with attention to high quality, timeliness, and that consistently exceeds customer expectations. We are able to meet our goal every day because we employ some of the best packaging people in the industry. We couldn't succeed without our dedicated employees. If you are looking for more than just a job and you want a career. Consider Hood Packaging Corporation. 

Hood Packaging is currently recruiting for an IT Administrator r for our Monticello, AR facility who will be responsible for working with the end-user, infrastructure support, and the ability to troubleshoot production systems.

Functional Responsibilities

• Serve as the primary IT support contact for all on-site users, addressing and resolving desktop, network, wireless, and various hardware issues promptly.  Will be required to remotely support off-site users, including being responsible for multiple sites.
• Support and maintain local and wireless network infrastructure (switches, routers, scan guns, wireless access points), and escalate to the appropriate team as necessary.
• Assist with installations, upgrades, and maintenance of software, hardware, and network systems.
• Monitor and support manufacturing-critical systems including ERP systems (production software), workstations, printers, and other devices as needed.
• Enforce IT security standards including antivirus, patch management, and data protection policies.
• Coordinate with the Regional IT Manager on infrastructure projects, system upgrades, and compliance initiatives, resolving projects successfully, and working in a team environment, especially on cross-site projects and initiatives.
• Document IT procedures, inventory, and issue resolutions in line with company standards.
• Maintain asset records and provide regular updates to the IT team and leadership.
• Ensure local compliance with global IT policies and procedures.
• Provide support for labeling and production environment devices such as printers, computers, scan guns, wireless devices.
• Provide support for Microsoft operating systems.
• Support Microsoft Office 365 clients/end users using Microsoft tools and services (examples: Outlook, Teams, OneDrive, SharePoint)
• Assist in assuring HACCP, GMP’s Work Instructions, and Safe Quality Food System requirements (SQF) are in compliance and notify appropriate team members when variances are found (example: report trip hazards when found).
• Participate in site projects as needed and ensure resolution to projects successfully.
• Ability to recognize and escalate issues as needed to appropriate IT teams.
• Order and deploy hardware replacements and upgrades as needed.
• Maintain VoIP- and digital-based phone systems.
• Have or acquire the ability to terminate and test Ethernet cables CAT5e/CAT6a.
• Research and learn about new software in the market that relates to the organization’s functions
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Updates job knowledge by participating in educational opportunities and IT-related conferences.
• Maintains an in-house spare IT equipment, and IT supplies.
• Works with management team and other departments in aspects of safety, food safety and SQF.
• Other duties as assigned.

Education & Experience

• Associate or bachelor’s Degree in a Computer Science preferred, or equivalent hands-on experiencing in a manufacturing IT support role may be considered
• Certifications such as CompTIA Network+ or CompTIA A+ is preferred but not required. 
• 2-5 years of experience in IT support or administration roles, supporting a busy production facility and supporting end users and devices preferred.
• Familiarity with enterprise IT environments and working with remote IT management structures and facilities.
• Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools such as cable meters.

Hood Packaging Corporation is an equal opportunity employer and considers applications for all positions without regard to race, gender, religion, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or handicap or any other legally protected status.