Job Description

Education:

• Bachelor’s degree in Supply Chain or related field preferred.

Experience:

• Minimum of 3 years of experience in a scheduler or similar supply chain role required.
• Customer service experience preferred.
• Production scheduling experience preferred.
• Stable work history within an office environment required.

Customer Service:

• Receives and manages sales orders from customers in a knowledgeable and professional manner.
• Manage customer questions/concerns such as:
• Verifying status of orders in process with shipping resources.
• Troubleshooting situations as they arise between customers and shipping resources ensuring orders are shipped and received in a timely manner.
• Inputs customer orders in the computer system, processing in an accurate and thorough manner.
• Coordinate shipment of orders with the logistics and export department, either foreign or domestic, to ensure timely delivery and availability of products.
• Coordinates/schedules production requirements for the off-site plants weekly. Responsible for inventory management (space capabilities, proper levels, correct label or SKUs, etc.).
• Working knowledge of generated reports consisting of, but not limited to, the following:
• Warehouse/Plant Inventory
• Open Order (Customer Requirements) Report
• Sales Reports
• Process purchase orders for production at co-packers. Coordinate all materials to be shipped to co-packers for production and packaging.
• Pick lots, process orders and supply Bill of Lading to outside warehouses for outbound shipments.
• Supply Bill of Lading to co-packers for outbound shipments.
• All other duties as assigned.

Inventory Coordinator:

• Maximize volume and pricing by working closely with management & the sales team.
• Provide on-going communication with directors and regional sales managers.
• Participate in, and occasionally lead, monthly overviews and general market update meetings with management.
• Develop key relationships with management, sales team and customers.
• Develop and maintain an in-depth understanding of the industry, customers and products.
• Responsible for ordering packaging supplies for products manufactured at co-packers.
• All other duties assigned.

• Ability to courteously answer the telephone in a calm and professional manner.
• Basic knowledge of computer hardware and a variety of software packages.
• Ability to learn terminology used in the food processing industry.
• Ability to learn terminology used in the shipping industry ensuring effective communications as situations arise.
• Ability to learn the products manufactured by the companies and communicates accurate information regarding those products to customers.
• Ability to maintain customer and company confidential information.
• Ability to perform basic mathematical calculations.
• Ability to effectively communicate with customers, shipping companies, and co-workers.
• Ability to operate required office equipment such as calculator, typewriter, computer, fax, copier, etc.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communications.
• Knowledge of organizational methods and the ability to manage multiple tasks simultaneously.
• Ability to work daily and overtime as required.
• Ability to assist in other work related areas as required.
• Ability to comply with all work related deadlines.
• Ability to assist other staff members with special or ongoing projects as directed.
• Ability to travel as necessary.

This job requires the mental capabilities to accurately receive customer orders and utilize sequential thinking in completing the order-shipment process. Additionally, strong organizational skills, attention to detail and the ability to work with a variety of people are required to accomplish job duties.

General office working conditions exist, including some periods of extended computer work and extended hours as necessary.