Overview

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We offer comprehensive support services including installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability.

We serve a wide range of customers, including laundromat owners, Speed Queen franchise operators, and on-premises laundry managers, helping them maximize profits and reduce operating costs.

Working with our Service team, the Installer's primary responsibility is to effectively install, service, and repair commercial laundry equipment to internal and external clients.

Responsibilities

Perform the functions of equipment and parts repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirements
Provides general customer service functions by performing accurate diagnosis, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipment
Assist with routine preventive maintenance of parts and equipment. Responsible for taking parts for repair, or the ordering of necessary parts to replace faulty or worn-out parts
Expected to write accurate reporting to summarize work performed.
Collaborates with the disassemble of equipment and parts/equipment for maintenance or repair
Assists with research and placement of parts orders. Reviews work orders and invoices to guarantee that required parts are ordered in timely fashion to ensure work deadlines are met
Expected to provide inventory on their assigned company vehicle and produce proper reporting of company expenses
Position requires to travel in company vehicle to customers locations to perform on-site repairs, troubleshooting, and installations, as well as, to respond to emergency/unscheduled maintenance requests assigned by Service Manager
Effectively communicate top level escalations to Service Manager and contributes to best practices and process improvement
Other tasks and responsibilities as required to maintain efficient department operations

Qualifications

Education & Experience:

High School diploma or equivalent required
3+ years of work experience working in commercial, military, industrial or manufacturing equipment repair preferred. Equivalent combination of education, training, and experience will be considered
Knowledge of single-phase electric power equipment required
Experience in telephone and email/ticketing dispatch system-based customer support preferred
Proficient computer skills including using MS Outlook, Word, and Excel preferred

Skills and Abilities:

Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings
Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor
Resilient; Able to confidently navigate ambiguity and change
Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Travel:

Travel will be limited to the service territory; some overnight travel will be required

Standard and Physical Requirements:

Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity
Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus
Must have a valid driver’s license. A company vehicle may be provided
Must have a clean Motor Vehicle Record

Alliance Team Members Demonstrate DRIVE:

Dedicated: Follows through on commitments. Strong say/do
Respectful: Acts with integrity and values diverse perspective
Innovative: Always looking for a better way; leads change
Versatile: Adapts quickly to changing circumstances. Demonstrates agility
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs