Job Description

Position Function

• The Service Supervisor directs and coordinates field installations, customer service and fleet issues. 
• This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.
• This role is responsible for the overall direction, coordination, and evaluation of these units. 
• The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Role and Responsibilities

• Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
• Identifies and executes solution on quality control issues.
• Maintains the fleet maintenance; inspects issued tools and equipment.
• Conduct weekly safety briefings with field employees.
• Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Trains new installers.
• Direct involvement on difficult installations.
• Maintains quality in the field for all Commercial Installers and Service.
• Passes vital product information to field employees.
• Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
• Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.