Job Description

Position Summary:

An Inside Technical Sales Engineer at Crane Resistoflex is responsible for both commercial and technical competencies, with an emphasis on international order entry, export compliance, working relationship with Engineering Sustaining Services, and customers (both internal and extern). An Inside Technical Sales Engineer must provide verbal and written quotations and follow up quotation revisions. They must also work closely with Field (Outside) Sales to close orders; clarifies customer Purchase Orders and enters Sales Orders with complete instructions while actively assisting in the efforts to promptly ship and invoice Sales Orders.

Principle Duties (includes, but is not limited to):

· Develop and maintain a relationship with Field (Outside) Sales to ensure closed loop communication.

· Inside Sales Engineer’s has total responsibility providing quotations, both verbal and written in a timely manner. They must track and follow-up on the quotation activity, while maintaining and supporting the Inside Sales team quotation tracking systems, HRA.

· Analyses initial commercial and technical specifications to ensure appropriate bid compliance. Looks for ways to offer practical, creative alternatives that increase chances of successfully closing orders at higher margins or better lead times.

· Consults with other departments as necessary (e.g., Engineering, Procurement, Manufacturing, Planning, Field (Outside) Sales, Customers, etc.) for the proper coordination of quotation responses, and obtains necessary approvals.

· Embraces Continuous Improvement initiatives by suggesting and leading efforts to modify existing Standard Work procedures as necessary to improve order and quotes processes.

· Inside Sales Engineer’s manages the receipt of customer Purchase Orders (PO) through Sales Order (SO) clarification, Order Entry (OE), and initial Contract Management (CM) - supports the efforts to allow for the manufacture, shipment, and billing of the product in the most timely, accurate, economical, and efficient manner:

· Receives customer Purchase Orders (POs) and review, pricing, terms & conditions, etc., to verify complete correctness (PO Clarification Process); if necessary, resolves any discrepancies in the timeliest manner.

· After complete PO clarification, ensures that all clarified POs are promptly entered as Sales Orders (SOs) without delay.

· Includes complete instructions with the Sales Order (SO) to clearly communicate all requirements for the order to others within the company, our suppliers, and the customers.

· After Sales Orders (SOs) are launched within ERP, ensures any Requests for Change (RFCs) and any resulting Change Orders (COs) to any Sales Orders (SOs) are documented correctly and communicated appropriately throughout the company.

· Maintains proper SO contract files.

· Supports the company’s efforts to successfully invoice and collect payment from customers, should difficulties occur.

· Establishes and maintains good communication channels both externally and internally concerning infrastructure for both quote and orders.

· Maintains proper history of quotation / bidding outcomes, along with other associated PO and SO records and any resulting market data (includes competitive feedback on all won, lost, and cancelled efforts).

· Process and investigate RGA, Return Goods Authorization. Works closely with accounting to ensure credits and debits are resolved in a timely manner.

· Assists Business Managers in the execution of business models.

· Participates actively in the OpEx and Quality processes including project team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

· Prepares bills of material from customer-supplied drawings using Microsoft Access database application

· Generates isometric spool drawings in AutoCAD® for bid proposals from orthographic drawings.

· Analyse various design requirements and recommends possible solutions or alternate constructions.

· Create multi-axis drawings for shop fabrication.

· Perform non-routine and moderately complex design tasks, utilizing AutoCAD software and other equipment such as a plotter, printer, copier, etc.

· Resolves design issues with customers, contractors, and distributors.

· Performs other duties as required.

Essential Qualifications / Experience:

· B.S. in Engineering or related field.

· Exceptional listener with excellent time management, verbal/ written communication, and presentation skills.

· You must be self-motivated, detail oriented, competitive, and a team player.

· Proficient in Excel and other Microsoft Office software.

Preferred Qualifications/Experience

· 1-2 years of experience in an Inside Sales or Customer Service environment.