Job Description

Atlas Machine & Supply is hiring a Customer Service Specialist to be a key member of our Fulfillment team, supporting the fast-paced Compressed Air industry by ensuring parts requests are handled accurately and efficiently. This role involves regular collaboration with both customers and vendors to process orders, set pricing, confirm delivery timelines, and resolve issues as they arise. 

The Specialist delivers exceptional service by preparing quotes, coordinating parts for repairs, managing parts orders, and assisting with shipping and receiving activities —ensuring a smooth and reliable customer experience from start to finish.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

• Cover and Move (Teamwork and Support): We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
• Simple (Clarity and Communication): Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
• Prioritize and Execute (Efficiency and Focus): We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
• Decentralized Command (Empowerment and Trust): Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company’s mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES: 

• Monitor Fulfillment mailbox and respond promptly to customer inquiries and parts orders
• Handle incoming customer calls related to parts requests and order support
• Source accurate pricing and lead times for compressed air parts from vendors and internal systems
• Follow up on quoted parts requests and efficiently convert quotes into confirmed orders
• Perform branch specific shipping and receiving responsibilities
• Assist with annual inventory
• Operate forklift and perform all material-handling tasks safely in accordance with company policies 
• Support team operations by performing additional duties as assigned

REQUIREMENTS:

• Previous experience in customer service, order processing, and/or parts sourcing in a fast-paced environment
• High School diploma or General Education Degree (GED) 
• Basic understanding of mechanical systems (compressed air or rotating equipment is preferred)
• Ability to manage timelines and complete all tasks as assigned
• Excellent interpersonal, written, and verbal communication skills
• Strong attention to detail and organizational skills
• General computer proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to lift up to 50 pounds
• Ability to work effectively in a team-oriented environment
• Office-based customer support role
• Minimal travel, primarily for training and/or internal meetings

BENEFITS:

It is Atlas’ Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.