Job Description

Description

This position is responsible for ensuring that any customer issues are resolved satisfactorily within the parameters of company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include 

· Work directly with customers to troubleshoot and identify problems

· Work internally with various departments as necessary to resolve customer issues

· Follow up with customers to ensure al issues are resolved satisfactorily

· Provide support for customers, agents and outside sales representatives

· Cover the Sales Order Entry function as necessary

· Qualify sales opportunities, price and availability checks, sales quoting and outbound sales calls

· Data entry and various administrative support responsibilities

Requirements

· Customer support experience or aptitude

· Electrical technical aptitude

· Professional telephone skills

· Active listening skills

· Customer-centric mindset

· Ability to multi-task, prioritize, switch focus quickly and manage time effectively

· Efficient typing speed