Job Description

Prysmian Group, with North American headquarters in Highland Heights, Kentucky, is a leader in the development, design, manufacture, marketing and distribution of copper, aluminum and fiber optic wire and cable products for the communications, energy, industrial and specialty markets. The Company offers competitive strengths in such areas as breadth of product line, brand recognition, distribution and logistics, service and operating efficiency.

The Elevator & Escalator Business Unit, Draka EHC, offers a diverse portfolio of high-quality elevator products including traveling cable, compensation cable, hoistway cable, wire rope, coated steel rope, rope brakes, wireway, harnessing, and lubricants. For escalators and moving walks Draka EHC offers essential handrail solutions, field splicing services, skirt brushes, rollers, replacement parts and more.

Position Summary:

The Inside Sales Representative is responsible for processing and managing customer quotes and orders as well as building customer relationships to support sales and profitability goals for the Elevator and Escalator Business Unit. The Inside Sales Representative is the key point of contact for customers for all communications related to quotes, orders, and the day-to-day activity for customer accounts.

The Inside Sales Representative also provides leadership by being subject matter experts in Prysmian products, Elevator and Escalator market, customers, processes, and systems as well as helping develop best practices for the Inside Sales team.

A successful Inside Sales Representative will possess a passion for helping customers while maintaining focus on goals for overall business growth and profitability. A characteristic of high energy is integral for working in a fast-paced environment focusing on urgent customer needs, managing customer expectations, and building customer relationships.

Inside Sales Representative prioritizes the company values in all activities:

• DRIVE: We aim to lead the industry evolution, combining our ability to develop our people and our business in a clear direction while anticipating customer needs.
• TRUST: We want to create an environment of trust that exploits diversity and collaboration, where people are empowered to make decisions with integrity.
• SIMPLICITY: We bet to simplify anything we can, focusing on high value generating activities and timely decisions to boost our Company results.

Responsibilities:

• Be proactive in adding value to customer relationships to aid in retention of current customers and maximizing sales opportunities
• Follows up on leads provided by Sales to develop sales opportunities with potential customers
• Manage customer demand from quote to payment including:
• Quote product and enter orders that align with customer needs and Prysmian capabilities as well as stock utilization needs and RDC strategy
• Responsible for following up on outstanding quotes
• Send technical specifications and drawing to the customer as needed
• Manage backlog to achieve on-time-delivery and customer satisfaction by doing the following:
• Confirm estimated ship date to customers
• Determine the best carrier and freight terms to meet requested delivery dates and align with Prysmian pricing strategies
• Review holds on orders and manage hold and order dates so operations and logistics have an accurate picture of demand needs
• Collaborate with internal partners and recommend alternative solutions to help solve issues preventing customer orders from delivering on time
• Communicate changes in estimated ship date to customers
• Participate in customer meetings providing requested updates on quote and order activity
• Provide customers with shipping information
• Processes intercompany orders
• Support Credit and Collections in keeping customer accounts current
• Respond to request for material returns and assist in reconciling customer accounts by initiating credit and debit memos in coordination with credit and return policies
• Maintain up to date customer contact information and communicate all pertinent sales activity and opportunities to the Commercial team
• Take initiative in helping with sales of slow moving products
• Communicate pricing updates with customers where Inside Sales Representative is identified as the lead for an account
• Work closely with Sales Managers identifying threats and opportunities with customers and in specified regions
• Request and distribute customer forecasts internally for assigned customers
• Create and distribute reports as required so that internal and external customers have regular updates on backlog including estimated ship dates and where appropriate highlighting past due, stock-out situations, etc
• Increase customer experience by increasing customer usage of systems available (ex. Myprysmian.com, Online market place, etc)
• Contributes to team effort by accomplishing results on a timely basis

Key Job Requirements:

• Demonstrate strong organizational skills, including time management
• Strong computer skills, proficient in Excel & MS Office
• Excellent oral and written English communication skills
• Exhibited selling skills
• Meticulous attention to detail and ability to manage a high volume of tasks
• Technical aptitude is desirable

Travel:

• Potential trips to customer locations, manufacturing sites, and trade shows

Qualifications:

•Bachelor’s degree preferred

• 1-2 years Sales and Customer Service experience

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Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.

Our company will **never**:

• Ask for payment, fees, or financial information at any stage of the recruitment process

• Request passwords, banking details, or copies of personal identification via email or text

• Extend a job offer without a formal interview process

• Communicate from non-company email addresses (e.g., Gmail, Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.