Location: Trussville, AL

General Description:

Responsible for working with customers, engineers, and contractors on parts, R&R and service inquiries and orders. Responsible for a specific set of products review specs, drawings and BOMs for projects. Provide quotes and quote follow-up. Enter orders and expedite parts shipments. Closeout orders on Aftermarket backlog. Work closely with our vendors.

Essential Functions:

Bid / Submittal review.
Research and identify the specific part(s) required by the customer.
Assume responsibility for obtaining and quoting price and delivery; processing customer PO’s; heavy phone usage (incoming and outgoing), heavy email usage (incoming and outgoing); use of Microsoft TEAMS for communication with team members.
Maintain electronic project folders and required records for each customer as required.
Special projects, including promotions.
Close projects.
Maintain product sell prices.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education:

Bachelor’s degree in mechanical engineering from an accredited institution.

Experience:

4+ years of Customer Service or Aftermarket Sales Experience.
MS Office, Adobe, Baan, Salesforce.
Excellent problem-solving skills and ability to multi-task.
Experience with ISO9001 requirements.
Excellent written, communication and presentation skills.
Working knowledge of ERP systems.

Knowledge, Skills & Abilities:

Commit to customer satisfaction by ensuring that every order is processed accurately and promptly.
Respond to incoming requests timely and advise the requestor frequently of your progress when items take longer than expected.

Travel:

Ability to travel up to 10%

Benefits include health care (medical, dental, vision) with coverage starting on first day of employment as well as 401(k) with company match and holiday pay.

Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.