Job Description

Johnson Screens ­— A brand of Aqseptence

Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement and we believe that our people are the key to our success.

Basic Function:
  Reporting to the Global Business Director, managing the Sales & Administrative operations and personnel for Inside Sales and Customer Service in our Energy Processing Technology division. This is a working manager role that will interface with customers, company leadership and production and office colleagues.

  Duties & Responsibilities:
 

• Lead our team of experienced Inside Sales and Customer Service personnel.
• Provide technical support for the area.
• Support the resolution of customer service issues.
• Direct & enforce the processes for quotation, technical service and order/sales functions.
• Manage workload distributions throughout the entire department, keeping a customer focus while assigning customers and sales requests.
• Initiate and drive Risk Memo process on projects, per company policies.
• Problem solves and gathers information as needed to create highest quality product consistent with customer requirements.
• Perform “Voice of the Customer” sessions which include monthly customer satisfaction meetings.
• Work with Sales Representatives & Managers on customer projects and needs.
• Provide training for all new Customer Service and Inside Sales personnel.
• Develop internal customer support and relationships with all areas of the company including the production area.
• Establish departmental policies and procedures and lead group efforts to achieve desired results.
• Conduct annual reviews for customer service personnel.
• Ensure department personnel receive all training and productivity tools necessary to effectively perform their duties.
• Serve as advocate for department needs.
• Resolve quality issues with customers and production managers.
• Understand and comply with all HSE, Compliance and other Company Policies.
• Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applied to the position.
• Perform various other duties as assigned by Manager with the physical constraints of the position.
• Support pipeline development and team selling within the company
    
   
   Required Skills:    
• 5+ years of leadership in Inside Sales and Customer Service
• Outstanding interpersonal and leadership skills
• Strong written and verbal communications skills
• Excellent problem-solving and negotiating skills
• Ability to interface with various external technical and internal department resources
• Self-starter, highly organized with good time management skills
• Strong knowledge of MS Office productivity tools (Word, Excel, PowerPoint)
• Strong Knowledge of CRM and ERP tools (Sales Force and SAP preferred)

Benefits

Employer Sponsored:

Medical/Dental/Vision - Family Coverage Available 

Safe Harbor 401(k) - 5% Employer Match 

Optional Legal Plan

Employer Paid:

10 Paid Holidays per Year 

Sick Time & Vacation Time 

Short & Long Term Disability Insurance 

Group Term Life Insurance - Additional Coverage Available 

Critical Illness Insurance 

Employee Assistance Program (EAP) 

Tuition Reimbursement

Student Scholarships

Join our team today! Careers start here. 

Johnson Screens, Inc. is an equal opportunity employer: Veterans, Disabled, Minorities and Women.