Job Description

• Providing leadership to the NA Analytical Instruments Customer Care team (L&C and F&G) to meet stated Sales goals for the group.  This includes providing tools and coaching for incremental sales growth, facilitating effective communication between the Inside and Outside sales force, and partnering with NA Sales and Marketing on Sales programs for the year.
• As an active member of the Analytical Instruments leadership team, providing voice of customer and voice of sales team for lead time expectations, lead time escalations, strategic business priorities, etc.  
• Leading Global Customer Care activities for the L&C and F&G businesses.
• Supporting a team responsible for Global Demand, both Interco and Trade, on the Mexicali factory including the assistance of analyzing key KPIs for Service Level, Finished Goods, and Sales through close interactions with the Mexicali factory.
• Working with Product Management teams to develop go-to-market plans, positioning strategies, and sales enablement materials.
• Developing processes for the effective delivery of customer support.
• Assuring accurate and timely response to both NA and World Area field sales and customers regarding orders, quotations, and other customer related activities. 
• Promoting effective selling behaviors and ensures the development of customer relations
• Organizing workloads, developing strategies, and implementing plans to support both the customer’s needs and Emerson’s objectives.
• Passionate about creating a successful team environment through team building and individual development and recognition.

You gain insight into customer needs to find opportunities that benefit the customer.  You consistently use multiple methods to develop others.  You break down objectives into appropriate initiatives and actions.  You provide direct and actionable feedback.  You provide calmness and efficiency, even when things are unclear.   You rally others behind common team goals. You help formulate a clear strategy and map the clear steps that will clearly accelerate the organization toward its strategic goals.

• Proven track record and successful history of achieving goals and sales targets
• Previous experience working with other world areas

We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs. 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The starting salary for this role is $120,000-$135,000 annually plus bonus, commensurate with the skills, talent, capabilities and experience each candidate brings to a role.

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