Job Description

Job Title:  Inside Sales & Service Manager

Pay & FSLA Status: Competitive Compensation, D.O.E.; Salary exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Management Position: Yes

Branch Location:  Wilsonville, OR

POSITION SUMMARY:

The Inside Sales & Service Manager is responsible for the oversight and management of the inside sales and service teams within their assigned region. This position will work directly with their immediate supervisor and have full authority in all areas regarding staffing, employee engagement and development, and accountability. 

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a customer service oriented and detail-oriented leader with excellent communication, problem solving, and negotiation skills. 

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + annual reviews with opportunities for increases based on employee performance. 
• Medical, dental, and vision insurance available.
• Health Spending Account (HSA) available with employer contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% employer contribution.
• Annual paid time off (PTO) per Company policy.
• Paid sick time per state guidelines.
• Up to 10 paid holidays annually.
• FREE gym membership.
• Employee discount. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage staffing in accordance with company policies and applicable state and federal laws, including: 
  • Interviewing and hiring qualified candidates.
  • Training, developing, and appraising employees (including new hire orientation and performance reviews).
  • Planning, assigning, and directing work.
  • Rewarding and disciplining employees (including termination). 
  • Taking corrective action as necessary in a timely manner.
  • Addressing complaints and resolving personnel issues.
• Responsible for leading and directing the inside sales and service teams in the assigned region with limited participation in daily functions, including: taking customer phone calls, performing order entry, and pro-actively selling.
• Serve as the Point of Contact (POC) for service tickets and customer concerns. Responsible for data input of the service ticket, scheduling, and routing. Manage the service calendar for resolution through OrePac Service. Responsible for coordinating with Operations to resolve delivery errors, short shipments, returns of the damaged product, and other related issues. 
• Collaborate with Service/Field Technicians to troubleshoot service-related issues. Coordinate necessary materials and tools to resolve issues and schedule Field/Service Technicians to follow up.
• Prepare and participate fully in training sessions, meetings, skill building, and professional development classes.
• Lead and promote a culture of safety within the assigned branches. Ensure adherence to the policies and procedures of the OrePac safety program. 
• Expected to travel to the branches within the assigned region as needed throughout the month. 

REQUIRED SKILLS:

• Ability to travel to the assigned branches as needed.
• Experience in leading teams, including the ability to effectively and efficiently handle personnel conflicts while successfully driving company and department initiatives and goals.
• Ability to problem solve minor to complex challenges within the department utilizing the tools and resources available and escalate the matter when appropriate.
• Demonstrated ability to resolve escalated customer concerns and complaints in a professional, effective, and timely manner. 
• Ability to write routine reports and correspondence.
• Must be able to work in a fast-paced, team-oriented environment with the ability to re-prioritize throughout the day while maintaining a positive attitude. 
• Ability to motivate, positively influence, and inspire team members and others within the branch.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures such as discounts, interest, commissions, area, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge base in building materials is preferred. Specific knowledge of doors is required.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Great organizational skills with an eye for detail and the ability to make decisions that are in line with OrePac standards.
• Strong customer service orientation and high level of attention to detail. 
• Ability to continuously develop knowledge of the industry and competition within a given market and the ability to channel that knowledge to pivot sales objectives, tactics, and strategies.
• Demonstrated capability to develop strong interpersonal working relationships and work in a team environment.

REQUIRED EDUCATION & EXPERIENCE:

PHYSICAL DEMANDS:

WORK ENVIRONMENT:

• This position operates in a professional office environment. 
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. 
• The work environment is generally quiet.
• This position requires travel to the assigned branches as needed.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful. 

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a privately held building products distributor serving professional dealers across the Western United States. 

OrePac was acquired by Specialty Building Products (SBP) in October 2025. SBP operates through six brands in the United States and Canada. Individually, each brand has a rich history of its own and is well-known within the local community it serves. Together, as one company, we are better prepared to meet the growing demands of the building industry with an unmatched depth and breadth of inventory, in-person support, and robust selling systems.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve. 

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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