Description

Inside Sales Commercial Support Specialist - USA Parkway Area

Monday thru Friday - 8:00am - 4:30pm

Paid Weekly - Bi-Annual Bonuses

Job Summary:

Reports to the Inside Sales Supervisor Reno. This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives.

Requirements

Primary Responsibilities:

Serve as a primary point of contact for Commercial Inside Sales activities
Qualify and manage inbound and outbound commercial leads
Maintain accurate records of project details, order activity, and registration identifiers in CRM systems
Complete and manage job registration forms
Provide product pricing, availability, and technical specifications for Schluter Systems products
Generate and process sample orders for commercial projects, ensuring all relevant project details are captured
Process purchase orders tied to registered commercial jobs
Confirm sample shipments and communicate order status to customers
Support shared inboxes, including Ferguson, Plumbing, and other valued partners
Act as a primary contact for Ferguson Home
Assist with My Design (Digital Print & RAL) inquiries and order processing
Support the preparation of custom product quotations
Collaborate cross-functionally with internal teams and external stakeholders to support project success
Participate in training to maintain strong product and process knowledge
Initiate outbound outreach to support lead development
Maintain and update process and procedure documentation
Monitor commercial workflows, identify inefficiencies, and recommend improvements
Provide regular updates to management, including challenges and resolution needs
Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience
Attend regular meetings as necessary.
Other duties as assigned.
Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements:

2–4 years of experience in a related role
Customer service experience preferred
Strong verbal and written communication skills
Proficiency in Microsoft Windows and Microsoft Office Suite
Experience with CRM systems
Strong analytical and problem-solving abilities
Highly organized with the ability to prioritize and manage multiple tasks
Ability to work independently and collaboratively within a team
Good attendance is required

Education Requirements:

College-level education preferred
Equivalent combinations of education and experience will be considered

The duties and responsibilities described in the above job description is not a comprehensive list, additional job duties may be assigned to the employee and/or the scope of the job may change to meet business needs.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.

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