Position Title:
Company:

Inside Sales Account Manager
Heat Transfer Sales

Do you understand technical concepts easily? Are you a great communicator? Do you value developing relationships with your customers? Do you like the idea of working with a team of people who adhere to a set of core values that drives business forward? We may have a position for you.

Voted one of the Best Employers in NC in 2016, 2017, 2018 and 2019 by Business North Carolina Magazine, Heat Transfer Sales is actively seeking qualified professionals who:

Uphold and Adhere to HTS Core Values
Manage collective accounts
Provide a high level of customer service in a timely, effective and efficient manner
Keep up to date information on Jobs List
Continuously stay updated on current competitive market pricing and report/share with Outsides Sales and Management
Develop technical depth and understanding of company products and application knowledge
Manage the order entry process and coordinate deliveries with the customers including returns and warranties
Act as first responder for customer call-in requests regarding products or services
Upon receipt of an approved submittal the Inside Sales person is responsible for seeing the product is ordered on time and accurately. It is essential that this position provide good communication between the customer, sales engineer and the factories in order to accomplish a seamless product delivery
Process and enter sales orders and quotations into CRM (Netsuite)
Utilize industry databases to research and find upcoming jobs to bid
Do preliminary take off on upcoming jobs
Maintain project schedules in quote/project management system ensuring timely project management including: Submittals, Orders Entered, Customer Acknowledgements, Delivery Schedules, IOMs, Project Close Out
Develop “Installation Operations and Maintenance Manuals" to provide the customer with written documentation on how to operate and maintain equipment purchased
Work closely with manufacturers to resolve issues
Coordinate scheduling of equipment start-up and resolution of warranty-related issues
Remain knowledgeable on products and technologies which HTS represents
Other tasks as assigned

Education and Experience

Bachelors Degree preferred but not required
2 or more years experience in the HVAC industry preferred but not required
Minimum 2 years experience in similar role (Inside Sales/Account Executive/Product Management)
Highly developed interpersonal and analytical skills.
Experience with Marketing / Project Management

Skills and Qualifications

A strong sales presence and ability to develop lasting relationships\
Detail oriented, professional attitude, reliable
Strong time management skills
Sincere desire to help others
Strong attention to detail
Ability to work independently and within a team with emphasis on accuracy and timeliness
Must possess a personal need to consistently produce accurate and thorough results
Superior written and oral communication skills
Proven problem solving, leadership and listening skills
Product and vendor knowledge (or the ability to quickly learn it)
Strong technical aptitude
Ability to work in a fast-paced environment and handle multiple task
Strong administrative and organizational skills

Working Conditions

Normal office environment
Moderate lifting may be required to move equipment, files and supplies
Minimal travel may be required at times
Flexibility to work outside of normal office hours to ensure task are completed
Occasional work in outside weather conditions

Physical Demands

Standing: Frequently
Walking: Frequently
Sitting: Frequently
Handling/Fingering: Frequently
Bending: Frequently
Pushing/Pulling 12 lbs or less: Frequently
Lifting/Carrying 10 lbs or less: Frequently\
Lifting/Carrying 11-20 lbs: Occasionally
Reaching Outward: Occasionally
Reaching Above Shoulder: Occasionally
Squatting/Kneeling: Occasionally

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an
exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as
it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Heat Transfer Sales, LLC.

No phone calls or drop-ins please.

EEO Employer/Vets/Disabled