Job Description

FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Savage, MN location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.

FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.

Essential Responsibilities:

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence of email, fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales II, III and outside sales team for research work, small projects and pricing.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

**Minimum Qualifications: **

• High School Diploma or GED.
• 5 years of relevant work experience, preferred.

Strong communication skills, written and verbal, most often over the phone.

• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.

Detail oriented and the ability to exhibit patience.

• Experience and MS applications, Outlook, Excel, Word, and FORCE America ERP.

**Work Environment: **The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job hazards are typical of an office environment.
• There are a variety of physical hazards is the warehouse and assembly area in which there is danger to life, health, or bodily injury, such as proximity to moving mechanical parts, moving equipment, heavy parts, electrical shock, compressed air and exposure to chemicals.

**Physical Requirements: **The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer contact may result in stressful situations.
• Must be able to go from phone call to phone call quickly and efficiently.
• Work is primarily sedentary in nature. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc.
• Reaching – extending and pulling the hand(s) and arm(s) in any direction while working with light objects such as employee records.
• Hands and wrists –typing, manipulating computer mouse, and other related activities.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• And more!