Job Description
Job Overview:
Empower your Future at the Nation’s Largest Independent Electrical Distributor!
At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.
Yale Electric Supply, An affiliate of USESI, is looking for a motivated and enthusiastic Inside Sales Associate to join our team. This position will be located in our Harrisburg, PA location.
Function:
The Inside Sales Representative is responsible for providing exceptional customer service and sales support by processing orders, preparing quotes, and maintaining strong relationships with customers. This position specifically focuses on servicing commercial and industrial accounts, requiring a strong understanding of their unique product and service needs. The role supports both walk-in and phone-in customers, works closely with the outside sales team, and ensures timely and accurate order fulfillment.
Duties & Responsibilities:
- Processes telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate.
- Assists outside sales personnel by processing priority transactions.
- Establishes and maintains customer relationships, communications with customers and co-workers to provide technical information and recommendations.
- Contacting regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Participates in training opportunities to enhance and maintain personal and product knowledge.
- Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.
- Estimating or quoting prices with delivery dates
- Consulting with clients after sales or contract signing to resolve problems and provide ongoing support.
- Provides follow-up for customer quotes and lost sales.
- Other duties as assigned by supervisor.
Qualifications:
- High school diploma with minimum 2 years related experience
- Effective written and verbal communication
- Knowledge of Eclipse or ERP software a plus
- Able to prioritize work in multi-tasking environment
- Able to meet tight deadlines, and follow up on commitments
- Strong sales and customer service aptitude
Benefits:
At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!
Full-time employees are eligible for the following comprehensive benefit plan:
- Medical, Dental, Vision, Rx coverage
- Paid Parental Leave
- TeleMedicine
- Matching 401(k)
- Company-paid Life Insurance + (AD&D)
- Supplemental Life Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Choice of Voluntary Benefits including identity theft
It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.
USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department.
