About the Role:

This position is responsible for providing technical support, troubleshooting hardware and software issues, and ensuring seamless connectivity across various systems. The specialist collaborates with cross-functional teams to implement system upgrades, perform routine maintenance, and optimize IT resources to meet organizational needs. By proactively identifying potential system vulnerabilities and resolving technical challenges, the role ensures minimal downtime and maximizes productivity.

Essential Duties:

Install, maintain, troubleshoot, and support user workstations, laptops, tablets, handheld scanners, printers, communication systems, software applications, and other peripheral devices.

Support Pressco vision inspection and MeasurLink quality software.

Serve as the primary point of contact for users experiencing hardware, software, network, and technical support issues.

Monitor, add, update, and maintain IT helpdesk tickets; properly document all ticket resolutions and follow up with all parties involved to ensure the problem was resolved to their satisfaction.

Manage user accounts, security groups, access permissions, system updates, and endpoint management.

Proactive monitoring, automation, and solid disaster recovery strategies.

Maintain accurate hardware and equipment inventories, including preventive maintenance schedules and planned hardware replacement cycles.

Stay current with emerging technologies, industry standards, security practices, and IT best practices through ongoing professional development.

Perform additional IT and technical support responsibilities as required to meet evolving business and organizational needs.

Qualifications & Core Competencies

Minimum Associate degree or equivalent technical certification in Networking, Systems Administration, Information Technology, or a related field.

Five years of relevant IT experience, or an equivalent combination of education and professional experience.

Experience administering Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.

Familiarity with backup and recovery systems, endpoint management, software deployment, patch management, and security tools.

Strong troubleshooting, analytical, organizational, and documentation skills, with the ability to resolve routine issues independently and know when to escalate.

Maintain a high level of professionalism, ethical conduct, confidentiality, and integrity when handling company and user information.

Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.

Proven ability to establish and maintain effective working relationships with colleagues, customers, vendors, and other stakeholders.

This is a full-time position. Regular business hours are Monday through Friday, 7:30 a.m.- 4:30 p.m. This is a non-exempt position and may require additional hours as necessary to meet business and operational needs. This position reports to the Director of Finance and Information Technology. This individual will also work closely with NNBC’s external IT consultant to troubleshoot and determine the appropriate course of action for IT-related process improvements, server upgrades, and other related issues.