Job Description

Express Employment Professionals is hiring an experienced Information Systems Manager (ISM) to manage and support the technology systems that are essential to restaurant operations. This is a direct-hire opportunity located in Baldwin County. Salary will be based on experince, but will range from $85k-$100k, depending on experience.

This is a hands-on role responsible for Micros POS, Microsoft systems, audio/visual technology, supporting applications, hardware, and technology vendors. The ISM will work closely with Operations, Finance, Marketing, Human Resources, management, and third-party IT partners to ensure technology is reliable, secure, and aligned with business needs.

Key Responsibilities

• Manage, support, and troubleshoot Micros POS systems across all restaurant locations.

• Oversee POS hardware, printers, tablets, payment systems, and related restaurant technology.

• Provide technical support for Microsoft Office/Microsoft systems, Windows PCs, Macs, Android, and iOS devices.

• Manage and maintain audio/visual systems used for daily operations and events.

• Coordinate with third-party IT, POS, payment, software, and AV vendors for installations, maintenance, upgrades, and troubleshooting.

• Serve as the primary point of contact for technology-related issues between restaurant teams and technology providers.

• Maintain accurate technology asset inventories for all locations, including POS equipment, computers, tablets, mobile devices, vehicles, and keys.

• Develop and maintain technology-related SOPs, documentation, and user guides.

• Train team members on POS and technology systems and provide ongoing support.

• Evaluate new technologies and recommend solutions that improve efficiency, reliability, and the guest experience.

• Assist with IT infrastructure, cybersecurity, network services, and other technology initiatives in coordination with external IT partners.

• Prepare and present management reports involving sales, labor, operational, and technology metrics.

• Maintain strict confidentiality and professional integrity when handling company, employee, financial, and vendor information.

Qualifications

• Proven experience in IT, Information Systems, or Technology Management.

• Strong hands-on experience with Micros POS or a comparable restaurant POS system.

• Strong knowledge of Microsoft Office, particularly Excel, Outlook, Word, and Teams.

• Experience supporting Windows, Mac, Android, and iOS environments.

• Experience with restaurant, hospitality, retail, or multi-location technology preferred.

• Strong troubleshooting, project management, and organizational skills.

• Experience managing technology vendors and third-party service providers.

• Excellent communication and customer-service skills.

• Ability to work independently, manage multiple priorities, and respond effectively in a fast-paced restaurant environment.

Key areas of expertise: Micros POS • Microsoft • Restaurant Technology • IT Support • AV Systems • Vendor Management • Multi-Location Operations

Ready to apply? Send your resume to [email protected] to learn more about this role!