Job Description

Industrial Controls & Systems Technician

Who we are & what we do:

At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions reality. As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

Position Summary

ARMOR-IIMAK is seeking an Industrial Controls & Systems Technician to support and maintain the technology infrastructure that connects our manufacturing equipment, production systems, and business systems. This role serves as the bridge between Operational Technology (OT) and Information Technology (IT), ensuring reliable machine connectivity, production system performance, and secure industrial networks.

The ideal candidate will have a background in industrial controls, automation, manufacturing systems, or industrial maintenance with strong knowledge of networking and system integration. This position is heavily focused on manufacturing technology and machine connectivity rather than traditional corporate IT support.

This role reports directly to the COO, Americas and works closely with Global Operational Technology resources to support Industry 4.0 initiatives and manufacturing system deployment across the organization.

Essential Responsibilities

Production Systems Support

• Support and maintain manufacturing technology systems to ensure maximum uptime and production efficiency.
• Maintain Manufacturing Execution Systems (MES), production databases, dashboards, reporting systems, and shop floor applications.
• Troubleshoot software, hardware, and connectivity issues impacting manufacturing operations.
• Deploy upgrades, enhancements, and new applications supporting production processes.
• Maintain system documentation, configuration standards, and operating procedures.

Industrial Connectivity & Network Support

• Configure, deploy, and maintain industrial network infrastructure and connected devices throughout the facility.
• Troubleshoot communication issues between machines, controls, servers, and business systems.
• Support industrial communication technologies including Ethernet/IP, TCP/IP, OPC UA, and related industrial protocols.
• Ensure reliable data collection and communication between manufacturing equipment and enterprise systems.
• Install and maintain:
  • Industrial PCs and HMIs
  • Vision systems
  • Barcode readers
  • Thermal transfer printers
  • Cameras and inspection systems
  • Network switches and industrial communication devices

Operational Technology (OT) Cybersecurity

• Implement and maintain OT cybersecurity standards and best practices.
• Support patch management and upgrades of industrial devices and systems.
• Manage user access and security permissions for production systems.
• Ensure manufacturing equipment complies with corporate cybersecurity requirements.
• Assist with cybersecurity assessments and remediation activities.

Equipment Integration & Industry 4.0 Initiatives

• Support deployment of new manufacturing equipment and automation technologies.
• Participate in machine integration projects that connect equipment to manufacturing and business systems.
• Assist with data collection, machine monitoring, and Industry 4.0 initiatives.
• Collaborate with engineering and maintenance teams during equipment installations and upgrades.
• Support continuous improvement efforts through enhanced system connectivity and data visibility.

Cross-Functional Collaboration

• Partner with Operations, Engineering, Continuous Improvement, Maintenance, IT, and external vendors.
• Provide technical support and training for manufacturing system users.
• Coordinate system deployments and technology upgrades with plant stakeholders.
• Support domestic and international locations as needed.

Qualifications

Required:

• Associate Degree in Industrial Automation, Mechatronics, Electrical Technology, Industrial Technology, Manufacturing Technology, Computer Engineering Technology, or related field; equivalent experience considered.
• 3-5+ years of experience in manufacturing, automation, controls, or industrial systems environment.
• Experience troubleshooting industrial equipment and machine communications.
• Knowledge of industrial networking concepts and Ethernet-based communication systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in a fast-paced manufacturing environment.

Preferred:

• Experience with Manufacturing Execution Systems (MES).
• Familiarity with PLC-controlled equipment and industrial automation systems.
• Experience with OPC UA and industrial communication protocols.
• Experience with machine vision systems.
• Knowledge of barcode scanning and thermal transfer printing systems.
• Experience supporting Industrial PCs and Windows-based manufacturing systems.
• Understanding of Operational Technology (OT) cybersecurity.
• Exposure to SQL Server and manufacturing databases.

Systems & Technologies

The successful candidate will work with:

Manufacturing Systems

• Manufacturing Execution Systems (MES)
• Production dashboards and reporting systems
• Shop floor data collection systems.

Microsoft Technologies

• Windows 10 & Windows 11
• Windows Server
• SQL Server
• Azure DevOps

Industrial Connectivity

• OPC UA
• Ethernet TCP/IP
• Industrial networking infrastructure
• MOXA communication devices

Manufacturing Devices

• Dell Industrial Computers
• Datalogic barcode readers
• Vision systems and industrial cameras
• Thermal Transfer Printers:
  • Zebra
  • Domino
  • Novexx / Avery
  • TEC

What we offer:

• Full comprehensive Benefit Package
• Generous 401(k) Match
• Wellness Program/Incentives
• Paid Lunch Breaks
• Paid Time Off
• Shift Premiums & Incentives
• On-Site Fitness Facility
• Climate controlled environment
• Continued Learning Opportunities 
• Tuition Assistance Program
• Employee Appreciation Programs
• ARMOR-IIMAK Safety Program
• Employee Assistance Program

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.