Job Description

Production Systems Support

Support and maintain manufacturing technology systems to ensure maximum uptime and production efficiency.

Maintain Manufacturing Execution Systems (MES), production databases, dashboards, reporting systems, and shop floor applications.

Troubleshoot software, hardware, and connectivity issues impacting manufacturing operations.

Deploy upgrades, enhancements, and new applications supporting production processes.

Maintain system documentation, configuration standards, and operating procedures.

Industrial Connectivity & Network Support

Configure, deploy, and maintain industrial network infrastructure and connected devices throughout the facility.

Troubleshoot communication issues between machines, controls, servers, and business systems.

Support industrial communication technologies including Ethernet/IP, TCP/IP, OPC UA, and related industrial protocols.

Ensure reliable data collection and communication between manufacturing equipment and enterprise systems.

Install and maintain:

Industrial PCs and HMIs

Vision systems

Barcode readers

Thermal transfer printers

Cameras and inspection systems

Network switches and industrial communication devices

Operational Technology (OT) Cybersecurity

Implement and maintain OT cybersecurity standards and best practices.

Support patch management and upgrades of industrial devices and systems.

Manage user access and security permissions for production systems.

Ensure manufacturing equipment complies with corporate cybersecurity requirements.

Assist with cybersecurity assessments and remediation activities.

Equipment Integration & Industry 4.0 Initiatives

Support deployment of new manufacturing equipment and automation technologies.

Participate in machine integration projects that connect equipment to manufacturing and business systems.

Assist with data collection, machine monitoring, and Industry 4.0 initiatives.

Collaborate with engineering and maintenance teams during equipment installations and upgrades.

Support continuous improvement efforts through enhanced system connectivity and data visibility.

Cross-Functional Collaboration

Partner with Operations, Engineering, Continuous Improvement, Maintenance, IT, and external vendors.

Provide technical support and training for manufacturing system users.

Coordinate system deployments and technology upgrades with plant stakeholders.

Support domestic and international locations as needed.

Qualifications

Required:

Associate Degree in Industrial Automation, Mechatronics, Electrical Technology, Industrial Technology, Manufacturing Technology, Computer Engineering Technology, or related field; equivalent experience considered.

3-5+ years of experience in manufacturing, automation, controls, or industrial systems environment.

Experience troubleshooting industrial equipment and machine communications.

Knowledge of industrial networking concepts and Ethernet-based communication systems.

Strong troubleshooting and problem-solving skills.

Ability to work independently in a fast-paced manufacturing environment.

Preferred:

Experience with Manufacturing Execution Systems (MES).

Familiarity with PLC-controlled equipment and industrial automation systems.

Experience with OPC UA and industrial communication protocols.

Experience with machine vision systems.

Knowledge of barcode scanning and thermal transfer printing systems.

Experience supporting Industrial PCs and Windows-based manufacturing systems.

Understanding of Operational Technology (OT) cybersecurity.

Exposure to SQL Server and manufacturing databases.

Systems & Technologies

The successful candidate will work with:

Manufacturing Systems

Manufacturing Execution Systems (MES)

Production dashboards and reporting systems

Shop floor data collection systems.

Microsoft Technologies

Windows 10 & Windows 11

Windows Server

SQL Server

Azure DevOps

Industrial Connectivity

OPC UA

Ethernet TCP/IP

Industrial networking infrastructure

MOXA communication devices

Manufacturing Devices

Dell Industrial Computers

Datalogic barcode readers

Vision systems and industrial cameras

Thermal Transfer Printers:

Zebra

Domino

Novexx / Avery

TEC