Job Description

Imaging Solutions Service Manager – Americas

Are you passionate about being part of a company that develops new products for the industrial radiographic Inspection sector?

Do you enjoy leading a customer-facing team that provides high-quality services and solutions to a well-established customer base?

Partnering with the best

Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.

Fueling Your Passion

Join our Global Customer Service team as a Service Director overseeing multiple regions in the Eastern Hemisphere.

Waygate Technologies is a global leader in providing Non-Destructive Testing solutions in both traditional and digital modalities, where our products ensure safety, quality and productivity to customers around the world. We help customers with their traditional analog needs and promote digital transformation by offering state-of-the-art equipment, data and analytics for insights into their products and processes.

As an Imaging Solutions Service Manager – Americas, you will be responsible for resource planning to achieve expected customer outcomes that align with business objectives, customer expectations and market trends. You will identify and implement improvements to our post-sales support strategy to minimize customer downtime with our products and ensure on-time delivery of products and services.

As an Imaging Solutions Service Manager – Americas, you will be responsible for:

• Supporting operational teams in different regions to set customer expectations and deliver services to those expectations
• Driving NPS improvements and facilitating Customer issue resolution
• Supporting new product launches through support planning
• Providing proactive leadership and involvement on escalated service cases
• Working with cross-functional teams to drive operational improvements
• Working with software and hardware engineers to provide effective resolutions
• Leading improvement initiatives to optimize order fulfilment cycle
• Analyzing Install base data to identify trends impacting customer satisfaction
• Identifying targeted and specific development opportunities focused on continuous improvement

To be successful in this role you will have:

• Demonstrated lead experience in a supply chain, project, service, or operational role; a bachelor's or master's degree is a plus but not required
• A degree in Mechanical Engineering, Electrical Engineer is a plus; a tech/ engineering background is preferred

• Minimum 5 years of experience in leading a team, preferably in post-sales support
• Experience with SAP is a plus
• Expertise in non-destructive testing is a plus
• Ability to travel as required
• Ability to display attention to detail, with an excellent analytical, critical thinking, and problem-solving mindset
• Ability to demonstrate situational awareness and decision-making skills
• Ability to communicate concisely and effectively
• Ability to demonstrate resilient leadership skills based on an action/results focus
• Ability to learn relevant software programs and tools
• Ability to interface and communicate effectively with customers and internal leadership

Work in a Way That Works for You

This role allows for remote or hybrid working opportunities in Texas or anywhere in the US. Travel expectations include commitment to travel 30-50%, or as required based on customer and business needs.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Remote working opportunities with travel expectations
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Manager - Service Director