Job Description

Ice Cream Production Supervisor – Decatur

Come join the Tillamook Team where our philosophy is “Dairy Done Right.” As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We’re taking a stand for real food, because everyone deserves better.

We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging.  We believe this will make us a better consumer brand and employer.

About you:

What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values.

About us: 

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.  

What you will do:

The Ice Cream Production Supervisor is responsible for the day-to-day operation of the ice cream production department at the Decatur plant, leading a team of hourly production employees on a 7-days-a-week operation.  Responsibilities include assisting in managing the department, including payroll, scheduling, GMPs, SOP’s, safety, sanitation and operation of equipment and troubleshooting and solving problems with processing equipment, issue work orders.

Managerial responsibilities include: selecting top talent and onboarding/training new employees; following, and ensuring that all employees follow, all personnel rules and policies; holding employees accountable for performing their daily duties and demonstrating appropriate workplace behaviors; providing continuous feedback, coaching, and timely effective discipline when necessary; evaluating, monitoring and providing regular feedback on employees’ performance; tracking employees’ attendance and verifying accuracy of daily timekeeping records; holding effective, regular, team meetings; demonstrating financial responsibility by protecting the employers’ financial interests; and serving as role model by demonstrating professionalism, honesty, integrity, ethical behavior and living our company values.

 Here’s a day in the life: 

• Supervise the production of ice cream to assure products of the highest quality while maximizing yields and maintaining cost efficient operations.
• Ensure all standard operating procedures (SOPs) are followed.
• Communicate production goals to team; plan, organize, and direct the shift to accomplish production goals.
• Reports all exceptions to product or ingredient quality as appropriate based on the seriousness/urgency of the situation.
• Work with operators to troubleshoot and resolve equipment problems and other production issues; implement plans to correct any problems that are identified, determine where and why the problem occurred, and oversee specific corrective action.
• Utilize labor, operating supplies, and ingredients in the most cost effective manner possible to control costs.
• Ensure compliance with USDA, OSDA, FDA, and other regulatory product safety requirements.
• Monitor use of standard operating procedures (SOPs); implement plans to correct any problems that are identified, determine where and why the problem occurred, and oversee specific corrective action.
• Establish manufacturing quality control point testing and measures and review the previous day’s production and laboratory reports of ice cream analysis.
• Establish effective working relationship with Quality Assurance.
• Work with the maintenance department to plan and schedule repairs and preventative maintenance.
• Establish effective working relationship with maintenance engineering.
• Establish and maintain effective relationships with employees, supervisors and the general public.
• Communicate effectively.
• Utilize a computer with intermediate knowledge of Microsoft Word, Excel, and SharePoint and specialized ERP database i.e. D365.
• Must be able to work 12-hour shifts, including weekends and some holidays.
• Work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Demonstrate excellent time-management skills with the ability to work production environment independently with little supervision.

 Knowledge, Skills, and Abilities:

• High school diploma or GED. Bachelor’s degree is preferred.
• 5 years progressively supervisory responsibility managing in a production environment.
• Weekend and off-shift work is required.

Salary:

This is a salaried position with a starting salary range of $70,325.00 - $80,000.00. Actual compensation will be determined by experience and other factors permitted by law.

Working Conditions:

• Administration:  Individual work space, desk and computer. May not be temperature controlled, could have loud background noises.  May include entering production facility and walking on uneven, slippery surfaces and encountering forklift traffic. Requires sitting majority of shift; can include standing and walking to accomplish tasks. May require stooping, bending and crouching to file, retrieve supplies. Occasional lifting of up to 55 pounds. 
• Production: Space can be crowded with manufacturing equipment. Must remain aware of forklift traffic. Noisy; some areas can be dusty. May encounter extremes in temperature. Requires standing entire shift, walking on uneven, slippery surfaces, stooping, bending and crouching and climbing ladders. Duties may include repetitive motion of hands and lifting up to 55 pounds.   

 Physical Requirements:

• Sitting
• Standing and/or walking
• Lifting 55 lbs
• Vision for machine or computer operations
• Hearing

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging.  We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success.  We are seeking talent from a wide range of diversity, perspectives and backgrounds to join our exceptional organization and help us build our future.   

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace.   EEO/AA

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.