Job Description

What we offer

• Competitive base salary and a comprehensive bonus program.

• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Providing Scheduling and management support.

• JCI Employee discount programs (The Loop by Perk Spot)

Click on this link to learn more about JCI: https://youtu.be/pdZMNrDJviY

You Owe It To Yourself to Experience why JCI keeps being voted the Best Place to Work!

What you will do

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.

• Drives profitability and productivity of the team.

• Manages customer relationship development and satisfaction.

• Responsible for employee development and retention and for safety program compliance.

How you will do it

• Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads.

• Leads the execution efforts of assigned Service business to include warranty-related customer issues.

• Responsible for procuring and mainlining fleet and tools inventory.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.

• Reviews and approves all L&M quotations.

• Responsible for budgeting, forecasting, accounts payables/receivables.

• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

• Responsible for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.

• Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.

• Strong interpersonal, customer service, negotiating skills.

• Demonstrated competence in writing and verbal communication skills.

• Basic financial accounting experience.

• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Five years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team.

HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.