Job Description

We’re growing and looking for a skilled Service Technician to join our team.

The Service Technician reports directly to the Service Manager and is responsible for diagnosing, servicing, maintaining, and repairing HVACR equipment for residential and light commercial customers. This role suits someone with solid hands-on experience who wants to keep building their skills with a company that invests in training.

Benefits:

• Paid Training
• Career Advancement Opportunities
• Competitive Compensation
• Year-Round Work
• Health Insurance
• Company Paid Dental and Vision Insurance
• 401(K)
• Company Paid Life Insurance, Long-Term Disability and Supplemental Disability

Customer-focused responsibilities in this position require someone dependable, tactful, and able to take initiative. Strong communication skills matter when working with a wide range of residential and commercial customers. The Service Technician must be able to accurately diagnose issues and complete work efficiently, ensuring positive outcomes for both the customer and our company.

This role interacts with customers across all demographics as well as team members throughout the company, including fellow technicians, the Service Manager, Dispatcher, and Parts Runners.

Representative Duties Include:

• Servicing and maintaining residential and light commercial HVACR equipment, including air conditioners, furnaces, and heat pumps.
• Diagnosing equipment issues and completing repairs efficiently and correctly the first time.
• Performing Indoor Air Quality (IAQ) services and installing related components.
• Expanding into boilers, generators, fireplaces, and tankless water heaters with support and training from our senior technicians.
• Identifying and generating lead referrals for the sales team.
• Completing other related tasks as assigned by the Service Manager.

Qualifications:

• 3–5 years of HVACR experience in service and/or installation.
• Strong verbal, reading, and communication skills; able to follow manufacturer instructions and interact professionally with customers, suppliers, and coworkers.
• Basic computer skills.
• Physically capable of performing all duties in varying conditions, including extreme Buffalo weather.
• Commitment to ongoing learning through self-study, company training, and manufacturer workshops.
• Valid New York State driver’s license (must be able to operate company vehicles within 30 days) and insurability under TRS’s policy.
• Ability to work efficiently under time pressure, changing schedules, weather challenges, customer needs, and workload fluctuations.

You should be proficient in:

• HVACR Repair
• HVACR Service
• Equipment Diagnosis

Machines & technologies you'll use:

• Air Conditioner
• Fireplace
• Furnace
• Generator
• Heat Pump
• Tankless Water Heater