HVAC Service Manager in Durango, CO

Pay: Annual compensation package up to $150,000. Base salary commensurate with experience, plus a quarterly performance bonus on department gross profit, technician productivity and customer satisfaction, plus employee ownership.

Garrhs has been keeping Southern Colorado homes and businesses comfortable for more than 75 years — you've probably seen our trucks around Durango and La Plata County. We keep growing because we hire the best, and our customers notice.

Now we need a hands-on leader who gets our technicians to hit their numbers every day — by coaching, riding along, removing obstacles and raising problems early. You'll grow and lead a residential service team — recruiting, training and developing the best HVAC technicians in the region — and set the tone for the whole department every day.

This is a field leadership role. Your job is to make the plan happen on every call, through the people doing the work. Think fire lieutenant: you ride on the truck, run the crew, train constantly, hold the standard and look after your people.

And here, you're not just an employee — you're an owner. Garrhs is employee-owned, so when the company grows, your share grows with it.

What you'll do

Lead the service team in the field: own its performance, culture and daily execution
Recruit, hire, train and develop field technicians — and hold the team accountable to high performance standards
Work with dispatch so the right technician goes to the right job, every time
Inspire technicians to hit their goals
Bring more energy than you take — you set the tone for the entire department

What you bring

Integrity and the drive to make your team better
A customer-first mindset and the ability to deliver an outstanding customer experience
experience leading a team in the field — you've hired, coached, held people accountable, handled conflict and let someone go
Working technical knowledge of heating, cooling and ventilation systems (EPA 608 certification; NATE certification is a plus)
Detail-oriented and highly organized, with the ability to juggle priorities in a fast-paced, goal-driven environment
Clear, confident and decisive communication — with technicians, customers and leadership, including raising bad news early so there are no surprises
Comfortable running the board from a tablet or laptop — field service software for jobs and numbers, plus basic email and spreadsheets.

Schedule

Monday–Friday, daytime hours, with occasional evening and weekend support for after-hours escalations.

Benefits

Company vehicle
Company-provided phone
Paid training and ongoing leadership development
PTO and paid vacation days
Health insurance, 401(k) match, and employee ownership for all full-time employees

How to apply

Apply directly through this posting. Applications are accepted on an ongoing basis — there is no fixed deadline.

Garrhs is an Equal Opportunity Employer.

You should be proficient in:

EPA Certificate

Machines & technologies you'll use:

HVAC Systems