Service Dispatcher

Located in Newton, MA

Our client is seeking a reliable, organized, and customer-focused Service Dispatcher to join their HVAC service department. This position is responsible for coordinating technician schedules, dispatching service calls, and communicating with customers to ensure efficient daily operations.

Location: Newton, MA

Schedule: Monday–Friday, 8:00/8:30 AM–5:00 PM (On Site)

Pay: $25–$32/hour, based on experience

Position Overview

The Service Dispatcher will coordinate daily HVAC service operations, manage technician schedules, and serve as a primary point of contact for customers. The ideal candidate has strong organizational and communication skills, can manage competing priorities, and is comfortable working in a fast-paced service environment.

Responsibilities

Schedule and dispatch HVAC service technicians for daily service calls
Coordinate technician routes, appointments, and job assignments
Monitor schedules and adjust assignments based on urgent service requests and changing priorities
Communicate with technicians regarding job details, scheduling changes, and customer updates
Answer incoming customer calls and schedule service appointments
Confirm appointments and provide customers with updates on technician arrival times
Document service requests, customer concerns, and job details accurately
Research and assist with resolving customer service concerns
Maintain organized service records, scheduling information, and customer communication logs
Provide administrative support to the HVAC Service Manager and service department

Qualifications

Previous dispatching, scheduling, or customer service experience
Strong organizational skills and attention to detail
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable handling a high volume of calls and coordinating schedules
Strong computer skills and experience with scheduling or service management systems
HVAC, plumbing, electrical, or other field service dispatch experience is a plus
Reliable onsite attendance is essential