Job Description

Bornquist, celebrating its 87th year and one of the premier Manufacturer’s Reps in the Chicagoland area,has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity Employer: disability / veteran.

Position Summary:

Responsible for the servicing and maintenance of all products sold by Bornquist, Inc. Perform skilled technical work in the maintenance, repair, replacement and start-up of hydronic heating, air conditioning and plumbing equipment, controls, and distribution systems. Fully trained in all aspects of the products we service, company policies, OSHA safety standards, local regulations pertaining to service work, and other functions as required. Maintain positive relations with customers and vendors and perform all work in an efficient and professional manner.

DUTIES AND RESPONSIBILITIES:

• Perform start-up, diagnose, troubleshoot and repair hydronic heating, air conditioning and plumbing units, including centrifugal pumps, pressure booster systems, boilers, variable frequency drives, cooling towers and related controls.
• Perform scheduled maintenance inspections. Adjust, clean and calibrate various equipment and/or systems to assure proper operation.
• Check distribution systems for proper velocity, volume, temperature, pressure, etc.
• Provide technical assistance with the design of hydronic HVAC systems including installation of and modifications to existing systems.
• Assist in training other technicians and staff in preventative maintenance of hydronic HVAC systems.
• Prepare service records and reports describing procedures, actions taken and recommended solutions and communicate same to the customer. Document (make, model, serial number, test measurements, pictures, etc.) all installed equipment as necessary. Submit reports and service tickets in a timely manner.
• Identify and report to customer potential opportunities for additional business, including newer systems, additional services and service contracts.
• Demonstrate knowledge of pertinent rules and regulations, guidelines, departmental operating procedures and safety regulations to ensure that all work is performed in compliance with applicable standards.
• Maintain company vehicle in good working order, refueling and cleaning as necessary. Report mechanical issues promptly. 
• Maintain proper stock, parts, tools and safety equipment in the vehicle.
• Participate in company-provided training and testing as necessary.
• Provide back-up to other field service personnel, warehouse personnel or pump fabrication personnel as necessary.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED)
• HVAC and related experience and/or training is preferred.
• Valid driver’s license and ability to drive any and all vehicles assigned by the Company; maintain a clean driving record.
• Availability to work nights and weekends, on a rotating basis, to service emergency needs of customers.
• Technical aptitude and a high degree of self-motivation for continuous learning.
• Computer skills: 
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
  • Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required: 
  • Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
  • Ability to express ideas and convey information clearly, simply and positively, both verbally and in writing. Ability to read and adapt to other’s behavior.
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to talk to others to convey information effectively.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to adjust actions in relation to others' actions.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Ability to clearly communicate information and ideas both written and verbally so that others will understand.
  • Ability to listen to and understand information and ideas presented by others, both verbally and in writing.
  • Ability to accurately assess customer needs, meeting quality standards for services and customer satisfaction.
  • Ability to tell when something is wrong or is likely to go wrong and to recognize the course to take to correct.
  • Ability to apply general rules to specific problems to produce solutions that make sense.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; maintains professionalism in communication and appearance.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Demonstrates ability to effectively communicate technical information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to bend, climb, balance, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasionally works near moving mechanical parts 
• Occasionally around fumes, airborne particles, or toxic chemicals 
• Occasionally exposed to outside weather conditions 
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud.
• The employee must frequently lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; depth perception and ability to adjust focus.
• Forklift operation may be required; appropriate training and certification would be provided.