Job Description

What You Will Do

As an HVAC OpenBlue Service Expert, you will serve as a technical specialist responsible for advanced diagnostics, maintenance, and optimization of building control systems across complex customer environments. You will play a key role in ensuring system reliability, improving performance, and delivering a high-quality customer experience through data-driven insights and proactive service delivery.

How You Will Do It

• Perform advanced diagnostics, troubleshooting, and maintenance on building automation and controls systems across large or high-complexity customer sites.
• Analyze system performance data to identify trends, root causes, and opportunities for optimization.
• Develop and deliver actionable recommendations to improve system efficiency, service delivery, and customer outcomes.
• Support commissioning, system upgrades, and integration activities as needed.
• Communicate technical findings clearly to both internal teams and external customers, translating complex concepts into actionable insights.
• Apply deep technical expertise to resolve issues that may be loosely defined and require cross-functional understanding.
• Continuously improve service methods, tools, and processes as part of day-to-day work.
• Ensure all work is performed in alignment with safety standards, company policies, and customer expectations.

What We Look For

• Strong experience with building automation systems, HVAC controls, or related technical fields.
• Proven ability to troubleshoot and resolve complex system issues in live customer environments.
• Experience analyzing data and using insights to drive performance improvements.
• Ability to work independently as an individual contributor with minimal supervision.
• Strong communication skills with the ability to explain technical concepts to a range of audiences.
• Solid understanding of operational practices and technical principles within control systems.

Preferred

• Advanced knowledge of Johnson Controls systems and OpenBlue platform capabilities.
• Experience supporting large, complex facilities or enterprise-level customers.
• Familiarity with system integration, digital tools, and connected building technologies.

Some Travel Required Based On Customer Needs

Impact

Directly influences operational performance and customer satisfaction within assigned accounts. Contributes to improved service delivery, system efficiency, and long-term customer value. Operates with broad technical knowledge and applies advanced practices to solve complex challenges.

HIRING SALARY RANGE: $88,100 to $120k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.