Job Description

Pay: $70k - $120k/Year based upon performance

Installation pay – Piece Pay

Non Install work is hourly

Referral bonus available

Spiff bonus available

Schedule is Monday thru Friday 8am – 5 pm

Schedules also include On call rotation

Overtime is available based on business needs

Rack Air is currently hiring an experienced HVAC Lead Installer / Service Technician to join our growing team. This role is ideal for a skilled technician who is experienced in both HVAC installations and service/maintenance. The right candidate will be responsible for installing new systems, diagnosing and repairing existing equipment, and leading installation projects while delivering top-quality service to our residential and commercial customers.

We are looking for a motivated professional who takes pride in their work, has strong troubleshooting abilities, and is committed to providing excellent customer service.

As a Residential HVAC Service Technician, you will:

• Troubleshoot and diagnose residential HVAC systems, including furnaces, heat pumps, and air conditioning units

• Perform HVAC repairs, service calls, and preventative maintenance

• Identify system issues and recommend appropriate heating and air conditioning solutions

• Ensure all HVAC service work meets company standards and local code requirements

• Communicate clearly with homeowners about system performance and recommended repairs

• Deliver professional customer service while completing HVAC service and repair work

This position offers consistent work, strong earning potential, and the opportunity to grow your career in the residential HVAC industry.

Key Responsibilities:

• This role supports homeowners by providing reliable HVAC repair, maintenance, and system diagnostics
• Lead and supervise HVAC installation projects from start to finish
• Troubleshoot and diagnose residential HVAC systems, including furnaces, heat pumps, and air conditioning units
• Perform HVAC repairs, service calls, and preventative maintenance
• Identify system issues and recommend appropriate heating and air conditioning solutions
• Ensure all HVAC service work meets company standards and local code requirements
• Communicate clearly with homeowners about system performance and recommended repairs
• Deliver professional customer service while completing HVAC service and repair work
• Train and mentor junior technicians and installers
• Perform quality checks on completed work to ensure customer satisfaction

Preferred Skills & Experience:

• Experience using Service Titan and XOI (preferred)
• Experience working with gas, propane, and sheet metal (a plus)
• Strong knowledge of inverter systems, including diagnostics and service
• Experience with Mini-Splits, Package Units, and Split Systems
• Ability to work on both residential and commercial HVAC systems

Requirements:

• Minimum 3** years **residential HVAC experience
• At least 3 years in a Lead Technician or Lead Installer role
• Must have both installation and service experience
• Strong troubleshooting and diagnostic skills
• Manufacturer certifications preferred (Trane, Carrier, Daikin, Goodman, Lennox, etc.)
• EPA Certification required
• Valid driver’s license with clean driving record
• Must pass background check and drug screening
• Ability to work in attics, crawlspaces, and lift heavy HVAC equipment

Education:

• High school diploma or equivalent required
• Technical HVAC certification required